Case Study

Strengthened Customer Experience & Operational Efficiency

Guardian Group is an integrated financial services organization with a focus on life, health, property and casualty insurance, pensions, and asset management. The company serves markets in 21 countries and has earned a strong reputation as one of the leading insurance organizations in the Caribbean.

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As the result of this engagement, Guardian Group has started seeing improved cash flow, increased transaction accuracy, timeliness of policy-holder interactions and an enhanced customer experience. As such, Guardian is also seeing contributing to policy persistence and increased likelihood of cross-sell and premium per household.