Recognized for Excellence: Sutherland in Analyst Reports

“Sutherland solidifies its leadership as a premier Oracle service provider by leveraging deep BPO expertise and advanced AI to deliver tailored solutions. The acquisition of Sunera Technologies enhances its cloud platform capabilities, enabling comprehensive Oracle cloud infrastructure and enterprise automation.”

Sandya Kattimani, Senior Research Analyst, ISG

“Sutherland’s emphasis on automation, robust AI-powered service desk capabilities, and continuous investment in expanding its digital workplace partnership ecosystem has collectively contributed to its recognition as a Major Contender in Everest Group’s Digital Workplace Services PEAK Matrix® Assessment 2024 – Mid-market enterprises. Clients appreciate Sutherland Global for its technical expertise and effective client management capabilities.”

Udit Singh, Vice President, Everest Group

“Sutherland is well-positioned to address the evolving needs of enterprises with its digital-first strategy strengthened by strategic technology acquisitions. These moves have enhanced its automation capabilities and its ability to streamline administrative processes across the revenue cycle. Furthermore, clients have lauded Sutherland for its deep domain expertise, robust technology ecosystem, flexibility, and strong relationship management. These factors have strengthened Sutherland’s position as a Major Contender in Everest Group’s Revenue Cycle Management (RCM) Operations PEAK Matrix® Assessment 2024.”

Lloyd Fernandes, Practice Director at Everest Group

“Sutherland’s partnerships with Finastra, FinScan, and Vaultedge have bolstered its anti-money laundering solutions and BPaaS capabilities. Sutherland has further enhanced its hyper-automation and digital-first approach through platform-agnostic solutions such as FinTelligent and FinXelerate 2.0, as well as intelligent process automation (IPA) platforms such as Robility and Extract. These factors have contributed to its recognition as a Leader in Everest Group’s Lending Services Operations PEAK Matrix® Assessment 2024.”

Sahil Chaudhary, Practice Director, Everest Group

“Sutherland’s adeptness in introducing innovative solutions, demonstrating domain expertise, and exercising operational discipline in outsourcing solution delivery has positioned it as a preferred outsourcing partner for intermediaries. Moreover, Sutherland’s outcome-based, technology-enabled transformative approach in client engagement has helped it land several strategic deals and made it emerge as a Leader in the Everest Group Insurance Intermediaries Services PEAK Matrix Assessment 2024.”

Sahil Chaudhary, Practice Director, Everest Group

“Sutherland continues making investments in proprietary tools such as Sutherland IDScan and Sutherland ToxScreen to assist the moderators in detecting identity theft prevention and reviewing content of varying complexities. It has also launched a Wellness Resiliency Studio and continues to leverage its Sentinel platform to proactively monitor the emotional wellbeing of its moderators. These are some of the factors that have contributed to Sutherland strengthening its positioning as a Major Contender in Everest Group’s Trust and Safety Services PEAK Matrix® 2024.”

Abhijnan Dasgupta, Practice Director at Everest Group

“Sutherland excels in delivering measurable results through standardized tools, persona-based talent, and innovative solutions. With a growing partner network and client acclaim for responsiveness and collaboration, Sutherland’s gain-share models bring a pragmatic outlook to the retail and CPG industry.”

Ashish Chaturvedi, Practice Leader, HFS Research

“Beyond transactional end-to-end F&A capabilities, Sutherland has a strong domain- and platform-led approach leveraging its Prodigy Digital Finance platform along with suite of assets such as Robility (RPA platform), Translate.ai. Its strong business growth, increased presence in UK, travel & logistics sector, capabilities in complex F&A areas, and industry-specific solutions have helped it achieve a Star Performer status and strengthen its position as a Major Contender in Everest Group’s 2023 Finance and Accounting Outsourcing (FAO) Services PEAK Matrix® Assessment.”

Vignesh Kannan, Vice President, Everest Group.

“Sutherland emerges as a pivotal player in the P&C Insurance sector, offering a dual mandate of driving growth, and ensuring cost optimization. Through strategic alliances with top InsurTech, and AI platforms, like Tazi, Ushur, and Bold Penguin, combined with the strength of its global operating framework, Sutherland sets itself apart, asserting a dominant industry stance. By leveraging its innovation hub – Sutherland Labs, and proprietary tools like Sutherland CX, and Cats, it has been able to generate better insights on client challenges which is helping create a superior value in client engagement. This has all contributed to them emerging as the Leader and a Star Performer in the Everest Group Personal and Casualty (P&C) Insurance BPS PEAK Matrix® Assessment 2023.”

Abhi Kothari, Practice Director, Everest Group

“Sutherland stands out as a market leader in the Travel, Hospitality and Logistics industries for its focus on its industry-specific platforms, such as Sutherland altra®. Clients of Sutherland praise the firm’s long-term partnership approach. Sutherland was placed in Horizon 3 of our inaugural Travel, Hospitality and Logistics Horizon due to its focus on driving outcomes for clients by leveraging a strong industry-focused ecosystem.”

Melissa O’Brien, Executive Research Leader, HFS Research