Sutherland has been recognized as a Star Performer and Major Contender in Everest Group’s 2025 FCC Operations Services PEAK Matrix® Assessment. This recognition is especially significant as it marks our debut in the assessment and places us among an elite group of only seven providers to earn Star Performer status this year.
“As FCC operations evolve to require broader functional coverage and AI-led workflows, buyers are seeking partners with structured delivery models and proprietary tooling. Sutherland combines outcome-based BPaaS frameworks and a multi-tiered FCC CoE with proprietary tools such as FinTelligent, HelpTree, and Sentinel.AI to support alert triage, SAR drafting, and dispute resolution. These strengths have contributed to its recognition as a Major Contender and Star Performer in our Financial Crime and Compliance (FCC) Operations Services PEAK Matrix® Assessment 2025.”
– Dheeraj Maken, Practice Director, Everest Group
Sutherland’s FCC Transformation Highlights
- Full lifecycle support across AML, KYC, Sanctions Screening, Transaction Monitoring and Fraud Ops
- Intelligent triage and SAR automation to scale with regulatory complexity
- Embedded data, analytics, and workflow tools purpose-built for FCC
- Proven delivery across multiple global banks, fintechs and payment institutions
Why This Recognition Matters
Everest Group’s Star Performer designation reflects providers that demonstrate the most year-over-year improvement in both market impact and vision and capability. Sutherland’s recognition affirms our rapid momentum and differentiated approach to FCC operations.
Sutherland’s End-to-End FCC Services with Intelligence at the Core
Our FCC operations model is built to help BFS clients outpace financial crime with a modern, scalable, and intelligence-driven approach. We offer a full spectrum of services—from alert triage and case investigations to SAR drafting, name screening, and dispute resolution.
Centralizing expertise to deliver consistent, best-in-class compliance outcomes
Enabling autonomous investigations and reducing manual load
Embedded with KPIs and success metrics to align with regulatory and business goals
Standardizing processes across Digital Assurance and Fraud Operations
Upskilling talent with industry-standard certifications
About the Report
The Everest Group FCC Operations PEAK Matrix® evaluates service providers on market impact and vision and capability, considering factors such as portfolio mix, value delivered, innovation, and delivery footprint
