Meet us at Booth #C3
Sutherland is one of the key exhibitors at the Smart Data & AI Summit. Meet us in Booth #C3 for an insightful discussion on how the value of data can be unlocked through AI, and to learn how we are helping organizations across the industries on:
- Setting up Data management office and building all the enablers/accelerators – including Data Platforms
- Advanced Analytics solutions using Machine Learning/Deep Learning/ Generative AI and Agentic AI and
- Digital Engineering and Automation business solutions
- Managing Risks and Compliance in Data Management and AI solutions
The Smart Data & AI Summit (Aug 27–28, 2025, Riyadh) brings together 300+ industry and government leaders to advance Saudi Arabia’s Vision 2030 through data and AI innovation. It features expert panels, cutting-edge tech showcases, and strategic networking to drive digital transformation across key sectors.
We’re unveiling transformative innovations that place AI at the heart of customer experience orchestration and other state-of-the-art business solutions – from predictive and generative AI that fuels proactive service, to an AI-powered experience hub that unifies channels and touchpoints, and intelligent agent assist tools that boost performance and satisfaction.
Join us at #SmartDataAISummit to experience how Sutherland is orchestrating connected journeys that delight customers, empower employees, and deliver measurable business outcomes
Reimagining AI to Drive Digital Outcomes
Intelligence that Connects. Orchestration that Delivers.
“AI-enabled Experience Orchestration,” powered by Sutherland Connected Intelligence, is a strategic capability that reimagines and streamlines end-to-end enterprise processes and interactions. By seamlessly integrating AI, data, and digital engagement channels, it empowers organizations to anticipate and respond to customer intent with agility and precision, adapting swiftly to changing market dynamics. This orchestrated approach accelerates value realization for all stakeholders, customers, employees, and partners—while enhancing enterprise-wide responsiveness and efficiency.
Through a unified and frictionless experience, organizations can foster deeper, more impactful engagement while simultaneously improving operational efficiency. An orchestrated enterprise ensures every interaction is purposeful, contextual, and aligned with desired outcomes, transforming complexity into clarity and delivering measurable value at every touchpoint.
Live Demos
Sutherland CX360®
Transform Customer Journeys with AI Analytics Software – Understand Customer Behavior Across Channels to Deliver Superior Customer Experience
Sutherland Agent Success
Supercharge Your Agent Experience & Enhance Customer Support Effectiveness and Experience
Robility®
Transform Your Operations at Scale With Sutherland’s Leading Hyperautomation Platform – Automate Processes and Create Valuable Capacity for Strategic Work
Cloud- Enabled Data Management Office
Cloud- enabled Data Management office being demonstrated in the Google Cloud Environment.
Reimagining AI to Drive Digital Outcomes
AI and GenAI solutions delivered at scale
Artificial intelligence (AI) and GenAI sit at the core of experience orchestration. AI enables you to anticipate customer behavior, craft journeys and drive engagement at scale. Through machine learning, hyper- personalized offerings and other customer journey orchestration functionalities , AI facilitates the delivery of precisely the right information at the right moment.
Building Reusable Data Assets
Collect real-time data from all channels and systems-of-record, such as your ERP and CRM. Aggregate, validate, transform and curate the data for the “single version of the truth” and automate the end-to-end processing and Data Operations. You can gain insights from each customer interaction — but only if that information has been gathered and linked in a way you can see and make sense of it. Sutherland helps build “Reusable Data Assets” that accelerate your AI solutions delivery.
AI in Travel: Redefining the Future of Travel Experience
AI is transforming the travel industry by enabling intelligent, hyper-personalized experiences at scale. Through deep analytics and machine learning, travel providers can convert data into actionable insights, anticipate needs, and streamline services. AI-powered platforms deliver real-time, contextual interactions across the customer journey, while a human+AI approach ensures both efficiency and empathy—driving higher traveler satisfaction, loyalty, and value.
AI-Powered Automation
Sutherland’s solution integrates Classic AI and Generative AI capabilities to redefine and streamline the entire claims process. This advanced AI solution represents a significant advancement in optimizing the claims journey, offering a wide range of capabilities and use cases to elevate the insurance experience for both insurers and the insured.
Orchestrating Intelligence: The Emergence of Agentic Intelligence
Sutherland marks a strategic shift from traditional, task-based AI to Agentic AI—autonomous, context-aware systems that observe, reason, and learn continuously. Unlike rule-based models, Agentic AI proactively adapts to customer needs, delivering end-to-end personalization and dynamic decision-making. This evolution moves enterprises beyond reactive automation to intelligent orchestration—balancing autonomy with transparency, data integrity, and human oversight.
Enabling Enterprise Transformation Through Cloud Synergy
Sutherland collaborates with leading cloud providers to drive scalable, enterprise-wide AI transformation. By combining cloud-native infrastructure with AI-as-a-Service, accelerators, and governance frameworks, organizations can rapidly deploy intelligent automation, conversational AI, and predictive analytics. This synergy ensures compliance, boosts operational efficiency, and delivers AI solutions tailored to unlock measurable business value.
Reimagining Finance: Orchestrating Experiences with AI
In today’s dynamic financial services landscape, AI-driven automation is redefining how institutions engage with customers. By intelligently capturing and contextualizing customer data, organizations can orchestrate real-time, personalized journeys—guiding individuals to the right financial advisor, self-service channel, or tailored content with precision. This proactive, AI-powered approach not only enhances customer satisfaction through seamless, relevant interactions but also improves operational efficiency, compliance, and responsiveness—key pillars for sustainable transformation in the financial sector.
Building the Future of Healthcare: The Next Leap for AI in Healthcare Evolution
AI- enabled Healthcare is becoming a reality as the sector rapidly embraces digital transformation . Sutherland’s Smart Hospital solutions leverage the power of AI, IoT, and automation for real-time tracking, predictive maintenance, cybersecurity, and environmental monitoring. These technologies enhance patient care, improve operational efficiency, and ensure compliance—building resilient, future-ready healthcare ecosystems.
Leadership Team – Data & AI Strategy , Governance and Data-driven Transformation
Nic Gordon
Global Head of Connected Intelligence
- 30+ years of experience in data and analytics.
- Specialized in data strategy, governance, architecture, business intelligence and regulatory risk data
- Former CDO of Lloyds Bank
Venkat Siva
SVP – Global Head of Data Strategy & Transformation
- 30+ years of experience as CIO/CTO and Tech Consultant in Banking and other sectors
- Expert in Data Strategy & Governance, building & Scaling cloud-based data platforms and delivering AI use cases (inc. GenAI) at scale
Rash Gandhi
SVP – Global Head of Data Ops, platform & Governance
- 35+ years of experience in business and technology consulting
- Specialist in DataOps, digital architectures and data governance
- Expert in defining business-aligned data and technology strategies across various sectors
Dr Iman Karimi
SVP – Global Head of Data Science
- Data Science & AI expert with 18 years of industry experience
- Has led the implementation of +80 AI/ML solutions across the value chin of Insurance and other industries
- A founding member of BCG GAMMA (now X) in 2016
Dr John Paul Backhouse
Global Healthcare Lead, Connected Intelligence
- Two decade of leadership experience
- Specializes in digital transformation, AI-driven innovation, advanced analytics, and strategic IT initiatives. Known for aligning technology with critical business objectives.
Vanessa Flather
VP – Connected Intelligence, Global Retail Lead
- 30+ years of experience in the Retail industry and management consulting
- Specialized in digital transformation, advanced analytics and AI
- Former senior management at Sainsbury’s Supermarkets
Sandeep Chavan
VP, Data Architecture & Strategy
- 18+ years of experience in delivering business aligned strategic data transformations across Financial Services, Telco, Media and Industrial Engineering
- Specializes in enterprise data strategy, data architecture, data governance and data monetization
Dr. Prasanna Jayaprakash
AVP – Data Strategy and Transformation
- 20+ years of experience in digital transformation, data and AI.
- Specialized in architecture, innovations, Data and AI.
- Lived and worked across US, UK and Middle East
- Author of CxO Guide to GenAI
Prof. Prahlad Menon
AVP, Data Analytics
- 10+ years post-PhD experience as Data scientist & Engineering professor
- Specializes in AI solutions for healthcare, manufacturing, & retail, with expertise in LLMs and enterprise AI projects using MLOps on Azure, GCP, and AWS.
Craig Macartney
AVP, MLOps & AI Engineering Lead
- Data Scientist & MLOps expert with 10+ years of experience
- Specializes in optimizing machine learning infrastructure to deliver substantial business value through innovation and efficiency.
Digital Outcomes We Deliver – Tangible Value and Measurable Outcomes
Deploy enterprise-grade AI solutions faster through Sutherland’s GenAI, AI Personalization, and CX 360 accelerators.
Enable hyper-personalized, AI-driven customer journeys powered by omnichannel intelligence and Voice AI.
Drive predictive and real-time decisions with advanced analytics, NLP, and computer vision from the AI Factory.
Deliver high-integrity insights through robust Data Governance, MDM, and Metadata Management capabilities.
Automate regulatory reporting, fraud detection, and privacy compliance with intelligent audit and monitoring tools.
Accelerate data integration, architecture modernization, and data lake enablement for AI readiness.
Achieve continuous optimization through AI Model Ops, GenAI enablement, and ethical AI model governance.
Empower your workforce with automation, insights, and intuitive tools that drive productivity and engagement.
Backed by 300+ data scientists, engineers, and architects—with strong cloud and innovation partnerships.
Stop By Our Booth At Booth #C3 To Meet The Leaders Shaping The Future Of AI
