As AI capabilities evolve beyond automation and analytics, a new frontier has emerged – Agentic AI. This cutting-edge technology brings human-like decision-making, reasoning, and adaptability to customer service environments. In this exclusive CXO Guide, Sutherland presents a clear, actionable framework for early adoption of Agentic AI in contact centers, enabling organizations to shift from reactive support models to proactive, intelligent customer engagement.
This whitepaper outlines how forward-thinking enterprises can seize a first-mover advantage, navigating the complexity of Agentic AI adoption while minimizing operational disruption. With strategic insights across seven critical dimensions – from business case development to tech stack readiness, risk mitigation, and performance metrics – this is a must-read for leaders aiming to future-proof their service operations.
What You’ll Learn:
- Why Agentic AI is redefining the next era of customer experience
- A phased approach to implementation – rom AI-augmented agents to full AI integration
- Common challenges and how to mitigate risks across data, compliance, and human empathy
- How to align strategic partners and metrics to ensure measurable success
Take the lead in transforming your contact center strategy. Download the guide today and begin your journey toward an AI-powered, high-performance service model.