Sutherland is proud to be recognized across five competitive quadrants in the ISG 2024 Insurance Services Reports for North America and Europe. These accolades—spanning Leader, Rising Star, and Product Challenger designations—solidify our role as a transformative partner in the insurance industry, delivering innovative, customer-centric solutions that redefine operational efficiency and elevate client success.
Leading the Way in Property & Casualty (P&C) Insurance
Leader in P&C Insurance BPO Services Recognized in North America and Europe
Sutherland’s leadership in P&C Insurance BPO Services underscores our unmatched ability to innovate and deliver value at scale. In this report, Sutherland stands out as a trusted partner who is committed to continuously enhancing its business operations by leveraging proprietary digital solutions, robust partner ecosystem and flexible engagement models.
“Sutherland is disrupting P&C BPO across traditional insurers, intermediaries, and self-insured insurers through growth and innovation, Gen-AI-based solutions, domain expertise, proprietary platforms, and a commitment to transformative outcomes.”
– Sandhya Navage, ISG Analyst
Why We’re Recognized:
- End-to-End Digitalization: Transforming core processes including claims and underwriting through solutions like CognilinkClaims and Connected Underwriting.
- Strategic Partner Ecosystem: Collaborations with CoreLogic, Imaginera, and other leading platforms, driving operational agility.
- Innovative Pricing Models: Flexible strategies that maximize ROI and drive measurable outcomes.
Transforming Life & Retirement (L&R) Insurance
Rising Star in L&R Insurance BPO Services, North America
Product Challenger in L&R Insurance BPO Services, Europe
Sutherland’s groundbreaking approach to L&R insurance services has positioned us as a dynamic force in enabling insurers to adapt and thrive in today’s ever-evolving landscape. At Sutherland, our BPaaS model integrates insurance industry-leading expertise, business process excellence and digital engineering capabilities to provide a comprehensive solution tailored specifically to the unique needs of L&R insurers.
“Sutherland is transforming the Life and Retirement insurance segment by promoting innovation through a diverse range of integrated solutions that combine domain expertise, proprietary platforms, and digital engineering capabilities at scale.”
— Ashish Jhajaria, ISG Analyst
Why We’re Recognized:
- Comprehensive Service Portfolio: From policy administration to customer engagement, we offer end-to-end solutions that drive efficiency and growth.
- AI-First Innovation: Harnessing predictive analytics and GenAI to deliver superior policyholder experiences.
- Regulatory Expertise: Seamless compliance with regional and global requirements, ensuring operational excellence.
Rising Star in L&R Insurance TPA Services, North America
As a Rising Star in L&R Insurance Third-party Administrator (TPA) Services, Sutherland is at the forefront of enabling insurers to achieve operational agility and customer-centric transformations.
“Sutherland is transforming the L&R TPA services with rapid product innovation and closed-book consolidation, leveraging a modern core platform and a digital multi-PAS ecosystem integrated with out-of-the-box capabilities for over 1,000 products and 200 APIs.”
— Ashish Jhajaria, ISG Analyst
Why We’re Recognized:
- Integrated Ecosystem: Combining digital-first solutions with domain expertise to drive efficiency.
- Enhanced Cost Management: Customized solutions to reduce costs while improving client and customer satisfaction.
Download the ISG Reports
Learn how Sutherland is setting new benchmarks for excellence in insurance services. Gain access to the complete ISG 2024 Insurance Services Reports to explore our transformative capabilities.
Transform Your Insurance Operations with Sutherland
With industry-leading solutions, digital-first innovation, and a relentless focus on delivering measurable outcomes, Sutherland is redefining the future of insurance. Let’s build a future-ready insurance ecosystem together. Contact Us Today
