In 2019, Amazon and Sutherland entered into a strategic warrants agreement, providing Amazon with visibility into Sutherland’s overall financial performance. This enhanced transparency fosters a deeper level of trust and collaboration between the two organizations, enabling more informed decision-making and reinforcing the value of our partnership. The agreement reflects a shared commitment to ongoing success and mutual growth.
Amazon-Sutherland: A 20+ Year Partnership
• Global retail stores, Digital Devices and Alexa, Shipping Delivery Support, Amazon Payments
• HC: 6500+
• Languages: Japanese, Italian, German, French, English, & Tamil
• Selling Partner Services (SPS)
• Seller, Vendor and Brand Support
• Seller Identity Verification
• Headcount: 2000+
• Languages: English, Mandarin & Hindi
• Customer support for technical products and installations
• Content for troubleshooting pages
• Headcount: 500+
• Languages: English, Italian & German
• Employee lifecycle support right from hiring to exit
• Headcount: 2100+
• Languages: 7 European, Japanese, Arabic and English
• Zappos, Twitch, Audible, eero
• Image & Video Moderations
• Headcount: 500+
• Languages: 12 European, Middle East, APAC & English
• Amazon business demand generation and B2B support for organizations of all sizes
• Headcount: 300+
• Language: English