Customer Contact Week Europe 2026
Join Sutherland to see how leading enterprises are closing the experience gap—turning every interaction into revenue, loyalty, and efficiency.
Meet Our Experts
Meet us at Booth No. 14
CCW Europe Summit 2026 is where Europe’s most influential Customer Experience and Customer Service leaders come together to explore the future of AI-powered customer operations, digital transformation, and service innovation.
As a Gold Sponsor, Sutherland will showcase how organizations can design human-led, AI-powered customer operations that deliver measurable business outcomes. Visit us at Booth #14 to experience our AI-driven customer experience, automation, and digital transformation capabilities through live demonstrations and executive conversations
Designing CX Operations That Are Human-Led and AI-Powered
Exclusive Workshop
The race to automate customer experience has created a paradox: As AI becomes more capable, the value of the human touch has never been greater.
In this session, we explore why leading organisations aren’t choosing between technology and people, they’re combining the strengths of both to deliver superior outcomes. Drawing on global delivery experience, discover how AI is transforming the contact centre not by replacing agents, but by enabling them to be faster, smarter, and more empathetic.
Key Takeaways
• A framework for designing scalable, resilient CX operations
• Guidance for balancing AI automation with human support
• A clear model for scaling CX without sacrificing experience quality
Scheduled Time
Solutions Showcase
Seamlessly connect intent to resolution with AI-powered point solutions that unify channels, context, and conversations.
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Transform enterprise CX with agentic AI, HiTL orchestration, and platforms like Salesforce Agentforce, Ushur, Cyara, and LivePerson.
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Drive intelligent automation — from inbox triage to GenAI governance — with tools like TrustInAI, Content Control, and Agile Automation.
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Accelerate CX innovation with secure, scalable AI via Google Agents Space, Microsoft Autogen, and orchestration frameworks.
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