Outlook 2026: The Road to the Agentic Enterprise
AI is shifting from insight to action. As intelligence moves off dashboards and into real-time operations, enterprises must evolve from AI-first experiments to AI-native systems embedded across the software development lifecycle (SDLC). While early adopters are seeing meaningful gains, many organizations remain constrained by legacy friction, siloed data, and limited readiness for autonomy at scale. ...
Future-Proofing With AI-Driven IT Operations: The Unified Ops Advantage (Ungated)
Hybrid and multi-cloud environments have pushed traditional IT operations past their limits. Manual workflows, disconnected tools, and reactive monitoring create blind spots that slow decision-making and elevate operational risk. As infrastructure becomes more distributed and dynamic, legacy operating models can’t scale to meet the demands of always-on services and cost-efficient performance. Organizations need a model ...
Reimagining Retail Item Operations: The Blueprint for Digital Agility
Today’s retailers, eCommerce brands, and CPG companies are under pressure to move faster—but outdated item data systems and manual workflows are holding them back. Disconnected tools, inconsistent content, and supplier delays drive up return rates, reduce online conversions, and waste valuable internal resources. This guide explores how modern leaders are fixing these pain points by ...
Future-Proofing With AI-Driven IT Operations: The Unified Ops Advantage
Hybrid and multi-cloud environments have pushed traditional IT operations past their limits. Manual workflows, disconnected tools, and reactive monitoring create blind spots that slow decision-making and elevate operational risk. As infrastructure becomes more distributed and dynamic, legacy operating models can’t scale to meet the demands of always-on services and cost-efficient performance. Organizations need a model ...
Humanity in Retail Customer Experiences: Navigating the Risks and Rewards of AI Transformation (Ungated)
The retail industry is at a pivotal moment. Technology is redefining how and where interactions happen—but not why they happen. At the core of every transaction is the need for meaningful human connection. The CCW–Sutherland Retail CX Report reveals that while most retail leaders view AI as essential to transforming customer experience, only a few ...
Humanity in Retail Customer Experiences: Navigating the Risks and Rewards of AI Transformation
Meet the Speakers Experts from Sutherland’s Retail & CPG practice will share firsthand insights, industry trends, and practical strategies to help you transform your retail customer experience. Each speaker brings deep expertise in retail innovation and digital transformation—delivering actionable guidance to drive your CX initiatives forward.
Strategic Financial Partnership: Driving Profitability and Scalability for Restaurants and Franchises
Multi-location retailers and restaurant franchises face mounting finance challenges. Manual cash handling can quietly drain up to 10–15% of revenue in operational costs . Even as digital payments rise, cash still plays a critical role—particularly in QSR and franchise formats. The result? Finance teams struggle with costly logistics, slow reconciliations, and compliance headaches across hundreds ...
Sutherland Enables Seamless Bot Migration and 24/7 Resilience for Leading Print Services Firm
Sutherland partnered with LSC Communications to deliver a structured UiPath-to-Robility® migration for 24 processes with zero business disruption & reduced license cost.
Beyond efficiency: The value spectrum of AI
Listen Now In this episode of Back to the Future with Sutherland, host Sonya Barlow sits down with Shantanu Das, GM & Global Head of Services, Primary Sales and Scam Prevention at Wayfair, and Sanjay Reddy, SVP & Global Head of Retail and CPG at Sutherland. Together, they discuss how AI is evolving from a ...
Elevating Retail Customer Experience (CX) and Brand Strategy: AI, Omnichannel and Trust – A CCW Digital–Backed Executive Report
Retail is at a crossroads: with customer expectations at an all time high, the stakes for customer experience (CX) and brand loyalty have never been greater. Elevating Retail Customer Experience (CX) & Brand Strategy is an exclusive executive research report (2025) based on a survey of global retail leaders across customer experience, operations, IT, digital ...