Scaling Provider Enrollment: A Strategic Framework for Health Systems
The Problem No One Is Solving Fast Enough Healthcare demand is rising. Provider networks are expanding. But the administrative infrastructure that underpins provider enrollment and credentialing has not kept pace. The result: a process that can stretch up to 120 days for a single provider, departments that report to different leaders and operate in disconnected ...
Operationalizing AI in Patient Experience: A Practical Guide for Healthcare Providers (ungated)
Patient Experience is No Longer a Soft Metric. It is a Financial Imperative. Patient trust in the US healthcare system has dropped from 70% to just 40% since 2020, according to a recent industry study. At the same time, HCAHPS scores now directly influence up to 25% of a hospital’s Medicare Value-Based Purchasing reimbursement — ...
Operationalizing AI in Patient Experience: A Practical Guide for Healthcare Providers
Patient Experience is No Longer a Soft Metric. It is a Financial Imperative. Patient trust in the US healthcare system has dropped from 70% to just 40% since 2020, according to a recent industry study. At the same time, HCAHPS scores now directly influence up to 25% of a hospital’s Medicare Value-Based Purchasing reimbursement — ...
224% Call Surge Absorbed: Scalable 24×7 Support Model Delivered for a Global Payroll Leader
Discover how Sutherland enabled 24x7 global support for an entertainment payroll leader with rapid ramp-up, omni-channel coverage and scalable operations.
Sutherland Named a Leader in Everest Group’s Payments Business Process Services (BPS) PEAK Matrix® Assessment 2025
Sutherland has been recognized as a Leader in Everest Group’s Payments Business Process Services (BPS) PEAK Matrix® Assessment 2025. The recognition underscores our ability to combine deep payments domain expertise with AI-led operations, platform-based delivery, and outcome-driven commercial models. As real-time payment rails and fraud complexity reshape the payments ecosystem, enterprises need partners who deliver ...
Global Health Leader Boosts CSAT to 4.8 and Cuts AHT with AI
A global digital health provider used Sutherland’s AI platform to reduce AHT, improve CSAT, and accelerate new-hire readiness in contact center operations.
AI Use Cases for CFOs That Can Help Modernize Healthcare Revenue Cycle Management in 2026 and Beyond
Key Points Why CFOs Are Looking to AI in Revenue Cycle Management For CFOs, AI in the revenue cycle is not about innovation for its own sake. It is about control. As healthcare provider revenue operations enter the next generation of RCM, AI is no longer an experimental add-on for CFOs. It is the ...
Revenue Cycle Modernization: What Solutions Healthcare CFOs Must Prioritize for 2026 and Beyond
Key Takeaways Revenue Cycle Management (RCM) has long been built around stability and predictable cash flow. Today, healthcare CFOs face mounting margin pressure, staffing shortages, and rising patient responsibility, making that model harder to sustain. As RCM enters its next phase, finance leaders must rethink how the revenue cycle drives resilience, efficiency, and growth. The ...
Autonomous Medical Coding Technology: Bridging AI and Human Expertise for Real-Time Revenue Insights
Medical coding, where standardized codes are assigned to diseases and procedures in encounter notes and other clinical documentation, is an area of healthcare provider operations that’s ready for disruption. When done manually, these workflows are time-consuming and prone to errors, but mistakes can lead to claim denials that delay payments and threaten cash flow. According ...
Building a Future-Ready Healthcare Revenue Cycle with AI, Automation and Analytics(Ungated)
Healthcare providers are navigating shrinking margins, workforce shortages, rising denials, and increasing patient expectations. Traditional healthcare Revenue Cycle Management (RCM) solutions that are built on manual and fragmented workflows, are no longer able to sustain expected financial performance in modern healthcare. This whitepaper explores how healthcare providers are leveraging new-age RCM technologies in healthcare, including ...