Top 4 Imperatives to Ensure Remote Workforce Security
With the advent of COVID-19, Work from Home (WFH) has become the new normal for many organizations and their employees — for 2021 and beyond.
Mortgage Loss Mitigation And Default Management: New Challenges. New Opportunities.
Can some otherwise costly mortgage defaults be transformed into win-win situations for borrowers and lenders? Indeed, they can. Here's how.
4 Steps For Fast-Moving Fintechs To Scale and Grow
Fintechs continue to outpace traditional banking players in the market. Here are four steps fintechs can take to maintain their growth momentum
Sutherland Wins 2021 Brandon Hall Group HCM Excellence Awards in Four Categories
Sutherland wins two gold and two silver awards for digital and creative campaigns across the Excellence in Learning and Excellence in Leadership Development Awards
4 Challenges to a Fintech’s Exponential Growth
US fintechs continue to transform the financial services landscape. They raised $12.8 billion in Q1 of 2021, a 220 percent YoY increase in investments [1]. Driven by consumer adoption, fintechs' transactional value is growing at 8.6 percent [2]. An estimated one out of three digital consumers today use at least two fintech services [2]. Fintechs across the spectrum continue to outpace the market and traditional players.
5 WINS PE Firms Score with F&A Centers of Excellence
When a private equity (PE) firm acquires a business, it wastes no time scrutinizing the acquisition's financial and accounting (F&A) function.
How To Get Your Finance Function Up To Speed?
To keep pace in today's world, companies need timely access to business-critical data. Much of that information resides in a company's finance and accounting (F&A) function.
Convert Disputing Customers into Brand Advocates
Customer retention is critical to success. It can result in higher revenue per customer through cross-sell and up-sell. The economics of new customer acquisition show that retention improves the cost-to-income ratio. As a result, banks and financial institutions increasingly look to dispute management as an opportunity to strengthen customer relationships. Dispute processing directly impacts customer retention, growth, costs, and brand perception.
Why Make the Journey to D2C Alone When You Don’t Have To?
A large number of insurers have now opened-up some form of direct-to-consumer (D2C) channel, but many still face challenges and aren't realizing the full potential of their investment. Others are increasing their investment in the direct online sales channel already part of their business. Often, these efforts complement recent investments in remote claims handling and greater underwriting automation.
Smarter Customer Support Drives 70% Reduction in Support Volume for a Global Tech Giant
Read our case study about how Sutherland helped a global technology giant create a human-centric experience to drive a reduction in support volume.