5 Steps to Better Dispute Management in Financial Services
Every dispute is a source of customer friction. There's been a significant rise in the volume of disputes across financial services with the growth of digital transactions. Disputes cost financial institutions a lot of money. While the customer churn due to a dispute impacts the topline, the related processing and new customer acquisition costs impact the bottom line. Here are five things banks and financial institutions can do to improve the dispute management process.
How to Get Your Finance Function Up to Speed? Think Like a Private Equity Firm
To keep pace in today's world, companies need timely access to business-critical data. Much of that information resides in a company's finance and accounting (F&A) function. Too often, though, outdated manual processes keep F&A insights from reaching decision makers quickly enough. Meanwhile, digitally transformed competitors are beating them to market, operating with faster and more relevant information.
Your Journey to Direct-to-Consumer – What Stands in the Way
What are the barriers that typically stand in the way of an insurer opening an effective digital direct-to-consumer (D2C) channel? Learn more today!
Infographic – 10 Things You Need to Know About Online Reviews
Online chatter is key to driving buyers to your products and services, it can also drive prospective purchasers away. Companies that understand this delicate dynamic know how to make online reviews work for their business, not against it.
4 Ways to Leverage Price Transparency Data to Your Advantage
The time is now for hospitals and health systems to use hospital price transparency data to their advantage and arm themselves with information. Read more.
How Concora Credit Saved $2.4 Million With Automation
View our case study on how Sutherland drastically improved the internal operations and automated key processes for Genesis Financial Solutions.
Embracing creativity in times of change
When experiencing crisis and change - take a global pandemic for example - businesses and brands often need help to adapt and keep pace. Faced with uncertainty, adopting a creative mindset can help brands open new conversations and seize pivotal opportunities
Infographic: Moderating Content – Human vs. Machine
Fake news is 70% more likely to be shared than truth. In our Age of Misinformation, a better approach to content moderation is required to protect and nurture communities and conversations vital to your brand.
Your Prices Are Public. Now What?
The introduction of the Price Transparency of Hospital Standard Charges regulation has raised new challenges for hospitals. View our infographic with four pricing transparency truths that will help your organization thrive in the new regulatory landscape.
Auto Loan Portfolio Risk Management
Do you have a single source of truth to manage and mitigate the risk associated with your auto loan asset portfolio? With auto loan delinquencies trending at record highs, leading banks are aspiring to empower their decision makers across origination, risk management and collections to gain a 360-degree view of their auto loan customer portfolio. Such a single source of truth allows decision makers to proactively manage delinquency risk and run effective collection operations to mitigate that risk.