Our CX engineering practice delivers agile digital solutions that align with your business goals. We adopt a design thinking approach, leveraging in-house user experience (UX) design labs and building applications with cutting-edge digital technologies to enable seamless omni-channel engagement.
As a customer-first digital transformation organization, we understand customer data and expectations across industries. Our insights and knowledge provide end-to-end digital transformation solutions that deliver real business value.
50%
Faster completion of periodic KYC reviews
88%
Customer issues proactively healed
33%
Reduction in response time
42%
Lower cost per customer touchpoint
Our Solutions
Create exceptional digital experiences through customer-centric design, cutting-edge technologies, and agile methodologies.
Enterprise Application Integration
Enable agile digital transformation with real-time data visibility and API-led integration, connecting enterprise applications through platform integration, strategy, implementation, support, and more.
Technologies:
- MuleSoft
- Apigee
- Oracle Integration Cloud
- Dell Boomi
- WSO2
- AWS API Gateway
- TIBCO
Low-Code/No-Code Platforms
Accelerate development with technology-agnostic, easy-to-learn low-code/no-code platforms that use visual programming to simplify access, build customer-facing and enterprise apps, and speed deployment.
Technologies:
- MS Power Apps
- TeamViewer Frontline
- Out Systems
- Appian
- Mendix
Web and Mobile
Deliver consistent, frictionless CX across web, mobile, social, kiosks, contact centers, and stores with a unified customer view powered by cloud data, APIs, and integration platforms.
- Web Front-End: HTML, CSS, JS, React, Angular, Next.js, Vue.js
- Web Back-End: .Net, Java, Python, Node.js
- DXP/CMS Platforms: Adobe AEM, Sitecore, Drupal, WordPress, Contentful
- Experience Design: Responsive, Intuitive Experience Navigation
CRM Services
Maximize your investments and improve time to market with a team that specializes in implementing and optimizing CRM platforms. We’re a top Outsourced Services Partner and Implementation Partner to leading CRM Platforms:
- Salesforce
- Microsoft Dynamics
- Zendesk: Sutherland is honored to be recognized as ‘Zendesk’s GTM Partner of the Year in North America.’
- Zoho
Next-Gen Cloud Contact Center Platforms
Meet your customer expectations for personalized and omni-channel CX. We have 100+ in-house platforms, products, and accelerators combined with thousands of technology consultants.
Enable agile digital transformation with real-time data visibility and API-led integration, connecting enterprise applications through platform integration, strategy, implementation, support, and more.
Technologies:
- MuleSoft
- Apigee
- Oracle Integration Cloud
- Dell Boomi
- WSO2
- AWS API Gateway
- TIBCO
Accelerate development with technology-agnostic, easy-to-learn low-code/no-code platforms that use visual programming to simplify access, build customer-facing and enterprise apps, and speed deployment.
Technologies:
- MS Power Apps
- TeamViewer Frontline
- Out Systems
- Appian
- Mendix
Deliver consistent, frictionless CX across web, mobile, social, kiosks, contact centers, and stores with a unified customer view powered by cloud data, APIs, and integration platforms.
- Web Front-End: HTML, CSS, JS, React, Angular, Next.js, Vue.js
- Web Back-End: .Net, Java, Python, Node.js
- DXP/CMS Platforms: Adobe AEM, Sitecore, Drupal, WordPress, Contentful
- Experience Design: Responsive, Intuitive Experience Navigation
Maximize your investments and improve time to market with a team that specializes in implementing and optimizing CRM platforms. We’re a top Outsourced Services Partner and Implementation Partner to leading CRM Platforms:
- Salesforce
- Microsoft Dynamics
- Zendesk: Sutherland is honored to be recognized as ‘Zendesk’s GTM Partner of the Year in North America.’
- Zoho
Meet your customer expectations for personalized and omni-channel CX. We have 100+ in-house platforms, products, and accelerators combined with thousands of technology consultants.
Industry Focus
Banking and Financial Services
Engineered, secure banking journeys that scale acquisition while ensuring strict financial data privacy.
Communications & Media
Unifying content and commerce through agile engineering that maps monetization to real-time viewer patterns.
High Tech
Accelerating product adoption by translating complex tech into high-performance, AI-native interfaces.
Healthcare
Building trust-based, compliant patient ecosystems that connect medical breakthroughs with specific needs.
Insurance
Modernizing the policyholder funnel with intent-driven platforms that reduce costs and digital friction.
Manufacturing
Powering enterprise outreach through modular integration of complex, data-heavy industrial tech stacks.
Mortgage Services
Simplifying the lending path with transparent, engineered workflows that guide borrowers through the funnel.
Energy & Utilities
Raising interest through modern digital infrastructure focused on sustainable value and service efficiency.
Retail & Consumer Goods
Driving sales by turning shopper insights into high-fidelity, omnichannel journeys and seamless commerce.
Travel & Logistics
Capturing intent via dynamic touchpoints and robust engineering across the entire global booking path.
Why Sutherland
Trusted Partner
35+ years driving CX transformation for 300+ global clients with 5,000+ digital engineering experts.
Innovative Solutions
Leverage 363 patents and 100+ proprietary products, platforms, and accelerators to drive digital outcomes.
Industry Capabilities
Unifying process excellence and digital engineering with advanced platforms to drive CX transformation.
Human-Centric
Creating human-focused experiences backed by Sutherland Labs’ research and design thinking expertise.
Partners
Enhancing customer experience with service workflow automation solutions.
Enabling streamlined policy administration for insurance carriers, agents, and brokers
Partnering to elevate customer experience management for clients.
AI-powered conversational solutions for exceptional customer service experiences.
Unlocking the value of audio content through speech recognition and NLP technologies.
Empowering organizations to deliver exceptional customer support experiences.
Enabling simplified digital workflows and enhanced service management capabilities.