Digital Transformation Accelerates Operations for a Global Insurance Provider

Industry: Retail & Consumer Packaged Goods | Services: Automation

Client Overview

The client is a global insurance leader offering life and property & casualty products. To meet rising customer expectations and evolving regulatory demands, the company sought to digitally transform its core operations, reduce costs, and modernize the customer journey.

The Challenge

Rising Costs and Legacy Processes in Insurance

The client’s reliance on manual processes and outdated systems slowed down underwriting and claims, drove up operational costs, and made it difficult to deliver seamless customer experiences. Compliance pressures further added to the complexity. The insurer needed a partner to digitize and optimize its processes without disrupting existing business.

Sutherland Solution

Digital-First Insurance Operations

Sutherland partnered with the client to implement a comprehensive digital transformation strategy. Key initiatives included:

1. Automation of manual workflows to reduce costs and improve turnaround times
2. Advanced analytics to strengthen decision-making and risk management
3. Customer-centric redesign of key touchpoints to enhance satisfaction
4. Standardized digital workflows ensuring compliance and scalability across regions

The Outcome

Cost Savings, Efficiency, and Better CX

By reengineering processes and embedding digital tools, Sutherland helped the client achieve significant cost savings and improved efficiency across underwriting and claims operations. Customers benefited from faster, more reliable service, while compliance and risk controls were strengthened. The client is now equipped with a scalable, future-ready operating model.