Transforming Returns: From Complex Challenges to Sustainable Growth

Sutherland’s Returns Management Solution simplifies and enhances control over the returns process, optimizing costs while delivering a fully integrated approach to receipt, refund, and inspection. For customers, it ensures seamless transportation options, an intuitive return initiation process, and instant credit for repurchases, boosting satisfaction and lifetime value. For retailers, it integrates e-commerce, store networks, and omnichannel operations through a single tool that connects with warehouse and order management systems, supported by an AI-powered disposition engine for maximum value recovery.

The solution extends to disposition marketplaces, enabling efficient inventory traceability, fraud prevention, and smarter dispositioning to reduce inventory depreciation. By optimizing labor planning and leveraging a transportation and disposition optimization engine, it reduces processing costs while enhancing operational efficiency. With features like expanded express return networks and sustainable value recovery, this solution delivers an efficient, transparent, and customer-centric returns ecosystem.

HelpTree is a knowledge management platform powered by a robust decision network architecture that provides step-by-step guidance for complex returns processes, enabling the most effective and efficient solution that minimizes retailers’ losses. Seamlessly integrats with enterprise systems to provide a straightforward user experience.

Sutherland’s team of Customer service experts will reach out to customers and, using proven best practices, convince them to save the sale either by avoiding returns or by choosing alternative options that are beneficial for retailers, such as encouraging replacement or exchanges of higher value or providing refunds using non-cash modes such as store credit or online coupons.