Payments Can't Wait Any Longer
Up to 70%
Faster payment repair and exception resolution
50%
Operational efficiency and productivity uplift
70%
Reduction in false positives for transaction monitoring
100%
Real-time payment and customer screening coverage
60%
Faster customer onboarding with 100% accurate KYC
50%
Faster, automated disputes and chargebacks, pre-integrated with card schemes
Sutherland FinPay360: End-to-End AI-Native Payments Operations
Sutherland FinPay360 is an AI-native, platform-agnostic payments offering across every rail and every segment. We combine agentic AI, proprietary accelerators and deep domain expertise to modernize the full lifecycle from onboarding to settlement.
Our wedge is simple. AI handles the volume of fraud screening, monitoring and processing, while trained experts own disputes, chargebacks and complex escalations.
Agentic AI flows, GenAI copilots and conversational AI built into the operating model.
99% of payments screened in under 0.5 seconds, 24×7 across RTP, FedNow and A2A rails
Thousands of watchlist sources and ML-powered smart alerts running around the clock.
Operational support for stablecoins, tokenization, wallets and programmable payments.
E2E Coverage Across Your Entire Payments Value Chain
Who We Serve
Banks, Issuers & Merchant Banks
Modernize legacy operations and cut servicing cost with real-time readiness across disputes, compliance and fraud.
Merchant Acquirers, PSPs & Gateways
Streamline merchant onboarding, servicing and settlement while reducing chargeback exposure.
Fintechs, Wallets & Digital Commerce
Scale through hypergrowth with cost take-out, compliance and back-office support built for digital-native players.
Crypto, Stablecoin & Tokenized Money
Operationalize compliance, reconciliation and 24×7 servicing with readiness for tokenized money.
Cross-Border Payments & Remittance
Improve CX and resolve trace requests, sanctions, exceptions and investigations across corridors.
Modernize legacy operations and cut servicing cost with real-time readiness across disputes, compliance and fraud.
Streamline merchant onboarding, servicing and settlement while reducing chargeback exposure.
Scale through hypergrowth with cost take-out, compliance and back-office support built for digital-native players.
Operationalize compliance, reconciliation and 24×7 servicing with readiness for tokenized money.
Improve CX and resolve trace requests, sanctions, exceptions and investigations across corridors.
Agentic AI for Payments: Ready-to-Deploy Agents
A library of payments AI agents that plug straight into your operations. Each agent automates a high-volume task and escalates the judgment calls to your people.
Autonomously initiates remittances, transfers and payments from rules or instructions.
Fixes exceptions, auto-corrects field data and re-initiates straight-through processing.
Detects and mitigates payment fraud using real-time behavioral signals.
Runs sanction screening and dynamic rule-tuning to cut false positives.
Flags anomalies in real-time payments and triggers alert cases autonomously.
Resolves payment inquiries, refund tracking and complaints through conversational AI.
Proprietary Digital Accelerators
What Makes Sutherland Payments Different
Depth & Scale
7,400+ payments SMEs and 25+ payments clients across cards, banking payments and remittances. Delivered through a global multi-geo network.
AI-Led, Human-Governed
Automation on the volume, expert judgment on the exceptions. A durable operating model generic automation cannot match.
Outcome-Based Partnership
Risk-sharing and gainsharing models that tie our compensation to your savings, efficiency and CX gains.
Our Partner Ecosystem
AI-led KYC and screening data platform
End-to-end AML screening and monitoring
AI-based disputes and chargeback platform
Agentic AI platform combining conversational AI, generative AI and workflow automation.
Composable, cloud-based banking components for open and secure payments.
Real-time noise cancellation and accent neutralization for payment contact centers.