CPG enterprises need faster, more accurate and responsive operations across demand planning, supply chains, product data, returns and finance.
Sutherland connects AI, automation, analytics, digital engineering and digital business services to create demand-responsive operations. With platforms such as eSeal, Robility, Extract.AI, SmartLeap HelpTree and CX360, we help improve product availability, reduce loss, strengthen retailer service levels and scale operations without adding complexity.
3%
Reduction in expiry losses
2.8%
Increase in revenue
3.4%
Improvement in working capital
15–25%
Back-Office Efficiency Gains
Who We Serve
Food and Beverage
We support shelf-life management, demand volatility, distributor complexity and retailer compliance.
Beauty and Personal Care
We help manage product content, social engagement, omnichannel operations and brand-sensitive interactions.
Home and Personal Care
We support order management, returns, supply-chain coordination and finance operations.
Agribusiness
We enable traceability, document processing, partner workflows and compliance operations.
Digital-First CPG Brands
We support direct-to-consumer commerce, marketplaces, subscriptions, loyalty and returns operations.
We support shelf-life management, demand volatility, distributor complexity and retailer compliance.
We help manage product content, social engagement, omnichannel operations and brand-sensitive interactions.
We support order management, returns, supply-chain coordination and finance operations.
We enable traceability, document processing, partner workflows and compliance operations.
We support direct-to-consumer commerce, marketplaces, subscriptions, loyalty and returns operations.
Our Solutions
Sutherland connects BPaaS/DBS, AI, automation, analytics and digital engineering to modernize CPG operations from item data and order management to returns, warranty, finance and supply chain visibility.
Demand-Responsive Operating Model
Connect consumer demand, retailer activity, inventory and supply-chain signals to improve responsiveness.
Digital Acceleration Centers
Rapidly prototype, validate and scale new CPG operating models and automation use cases.
Experience-Led Transformation
Redesign customer, employee and partner journeys around measurable operational outcomes.
Consumer Care and Brand Engagement
Deliver omnichannel support across product inquiries, complaints, loyalty and social engagement.
Knowledge Management
Use SmartLeap HelpTree and AI-assisted knowledge to improve resolution speed and consistency.
Customer 360 Insights
Turn consumer interactions into actionable product, quality, brand and service insights.
Returns Management Agent
Automate eligibility checks, claims triage and reverse-logistics workflows.
Warranty Management
Streamline document processing, fraud detection and proactive claims readiness.
Order and Trade Operations
Manage pricing, promotions, deductions, fulfillment triggers and operational reporting.
Finance and Back-Office Operations
Transform order-to-cash, procure-to-pay, accounts receivable, accounts payable and reconciliation workflows.
Cloud and ERP Modernization
Build scalable, AI-ready foundations for supply-chain, commerce and business operations.
Data Fabric and Analytics
Create integrated dashboards for inventory, demand, returns and working capital.
API and Ecosystem Integration
Connect ERP, warehouse management, CRM, commerce, retailer and partner systems.
Partners
With AWS, we consistently deliver innovation and tangible business value for clients.
Cloud services enabling businesses to build, deploy, and manage enterprise applications.
With UIPath, we unlock the full potential of automation to drive agility and efficiency.
Why Sutherland
Demand-Responsive CPG Operations
We connect demand, inventory, dispatch and retailer signals to improve operational responsiveness.
Proven Supply-Chain Visibility
We use eSeal to strengthen traceability, dispatch accuracy, revenue protection and working-capital performance.
End-to-End Operations Depth
We support order, trade, product data, finance, returns and warranty workflows.
AI and Automation at Scale
We combine Robility, Extract.AI, CX360, SmartLeap HelpTree and analytics to accelerate operations.
Digital Core Modernization
We modernize cloud, ERP, API, quality assurance and data foundations to support scalable AI adoption.
Outcome-Led Delivery
We align transformation to measurable improvements in cost, speed, accuracy and working capital.
