Transforming Consumer Packaged Goods with Supply-Chain-First Digital Agility
CPG leaders are being asked to deliver availability, affordability, and brand choice—while absorbing volatility across demand, distribution, and cost-to-serve. To compete, you need end-to-end visibility across inventory movement and production, tighter control of expiry/obsolescence, and the ability to act on data in real time across partners and channels.
Sutherland works with leading retailers and CPG brands worldwide to deliver full-scale digital transformation—designing seamless omnichannel experiences, driving AI-powered personalization, enabling direct-to-consumer growth, and optimizing supply chains
3%
Reduction in expiry losses
2.8%
Increase in revenue
30+
Clients across 9 countries
160M+
CX interactions annually
3.4%
Improvement in working capital
40K
Global team of domain and technology experts
Our Solutions
Supply Chain and Inventory Intelligence
Order management, inventory analytics, and master data management to improve availability and cost efficiency.
End-to-end supply chain visibility and traceability with eSeal® and digital supply chain transformation approaches.
Retail Execution and Item Operations
Planogram design and shelf placement services using AI-powered visual validation, dynamic shelf planning, and virtual planogram testing.
Customer and Channel Experience
Omnichannel experience management and AI-driven personalization to deliver seamless interactions across loyalty, issue resolution, and engagement—supported by generative AI-powered virtual agents in 100+ languages for global scale.
Hyperautomation
Hyperautomation using Robility® and Extract.AI to automate paper-heavy, manual processes (Sutherland cites 60%+ time reduction and 98%+ accuracy) and enable faster decisions through cloud/data/analytics foundations.
Order management, inventory analytics, and master data management to improve availability and cost efficiency.
End-to-end supply chain visibility and traceability with eSeal® and digital supply chain transformation approaches.
Planogram design and shelf placement services using AI-powered visual validation, dynamic shelf planning, and virtual planogram testing.
Omnichannel experience management and AI-driven personalization to deliver seamless interactions across loyalty, issue resolution, and engagement—supported by generative AI-powered virtual agents in 100+ languages for global scale.
Hyperautomation using Robility® and Extract.AI to automate paper-heavy, manual processes (Sutherland cites 60%+ time reduction and 98%+ accuracy) and enable faster decisions through cloud/data/analytics foundations.
Why Sutherland
Trusted by Global Retail Brands
30+ clients across 9 countries, proven partner to industry leaders, driving scalable transformation.
Retail-Specific Expertise
160M+ CX interactions annually with deep domain knowledge and best practices.
Seamless Customer Experience
Design hyper-personalized, omnichannel journeys that boost loyalty and conversion.
Outcome-Based Partnership Model
With outcome-driven engagements, we align with what matters most, delivering measurable results.
End-to-End Transformation Partner
Sutherland brings together AI, engineering, and operations to continuously optimize retail workflows across commerce, supply chain, inventory, service, and CX—turning operational data into measurable business improvements.