Smarter Retail Starts Here
In an age where customer expectations and operational efficiency must align, Sutherland’s Smart Retail solution blends digital intelligence with physical store environments to create connected, efficient, and engaging retail ecosystems. By embedding IoT, data analytics, and AI across core retail functions, businesses gain end-to-end visibility, proactive control, and measurable performance improvements.
From space and asset management to customer insights and predictive maintenance, Smart Retail transforms traditional operations into dynamic, responsive systems. The result? Better customer experiences, sustainable practices, and reduced operational costs, at scale.
How Sutherland Agentic AI Transforms Telecom Operations
From customer behavior insights to predictive maintenance, Smart Retail brings together advanced technologies to optimize every layer of physical store operations by enabling the following capabilities:
| Customer Demographics | Space Management | Asset Management | Sustainability | Maintenance Management |
| Sensors and multi-camera environments optimize traffic flow, detect hotspots, manage queues, and identify suspicious behaviors. | Customer-centric space utilization and a wider connected ecosystem optimize layout and product placement, manage inventory, and improve store management efficiency online and in-store. | System-agnostic integration allows for remote and condition monitoring, and better resource utilization with centralized information and an additional layer of visibility and traceability. | Energy, water and carbon footprint management provide insight into your consumption, assets, and overall portfolio health. | Data-driven asset maintenance and autonomous control transition you from preventive to predictive and prescriptive regimes, lengthening asset life and reducing work orders. |
Why Sutherland For Smart Retail?
- Integration and Analytics
We craft your smart retail solution from the ground up, creating new integrations and adaptors to your enterprise systems. - Unique Engagement Models
Our long-term partnership with clients ensure we can deliver and support your digital transformation journey end-to-end. - 360° Approach
We cover every aspect of your retail operations, so you can have a complete, integrated view of all data and insights in one place. - Domain and Process Excellence
Our industry expertise in IoT, IT and OT technologies, combined with our 35 years of experience, results in ‘best in class’ human-centric business solutions. - Outcome-based delivery
Our delivery model enables you to increase your topline and reduce your bottom line, avoiding high upfront costs. - Pay as You Grow
Our OPEX-based commercial model means that as you scale, we scale with you, continually delivering the right-fit solution for your organization.
Proven Results That Drive Retail Success
Sutherland Smart Retail isn’t just a vision, it’s a measurable reality. Our solutions deliver tangible impact across your operations, helping you cut waste, operate sustainably, and reduce maintenance costs. See how we translate innovation into outcomes:
Reduction in Stock Wastage
Reduction in Carbon Footprint
Reduction in Maintenance
