Airline operations are under pressure from disruption, cost inflation, manual finance exceptions and fragmented operational systems. Sutherland helps airlines build intelligent, resilient operations across FMaaS, asset management, workforce management, refunds, revenue accounting and audit workflows with AI, automation, analytics and domain-led managed services.
60%
Reduction in overall operating costs
32%
Decrease in passenger revenue accounting costs
85%
Of fare audits transitioned to touchless processing
80%
Reduction in refund processing time
70%
Reduction in manual refund effort
$3.5M+
Annualized savings from refund automation.
Who We Serve
Airline Operations Leaders
Queue, ticketing, refunds, claims and service execution.
Airport-linked Operations Teams
Facilities, asset, terminal and workforce workflows.
Shared Services Organizations
Finance, HR, back-office and transaction processing.
Digital/IT leaders
AI-ready platforms, automation and enterprise integrations.
PRA, settlement, audit, reconciliation and close support.
Queue, ticketing, refunds, claims and service execution.
Facilities, asset, terminal and workforce workflows.
Finance, HR, back-office and transaction processing.
AI-ready platforms, automation and enterprise integrations.
Our Solutions
Sutherland combines digital operations, aviation-domain managed services, automation, AI and analytics to modernize airline back-office, finance, facilities, asset and workforce workflows while improving control, visibility and cost performance.
Operating Model Redesign
Move from fragmented, reactive operations to intelligent, predictive workflows.
Finance Transformation
Modernize PRA, fare audits, ARC/BSP, settlement and reconciliation.
Human + AI Operating Model
Automate repeatable work while experts manage exceptions and compliance.
Service Recovery Experience Link
Faster refunds and claims reduce customer effort and protect trust.
Operational Communications
Proactive alerts and case updates for disruption and exception workflows.
Employee Experience Support
Knowledge tools and guided workflows improve consistency.
FMaaS
AI, IoT and automation-led facility operations for airports and aviation environments.
Asset Management
Asset lifecycle visibility, monitoring, work orders and predictive maintenance.
Workforce Management
Workforce planning, staffing, scheduling, governance and SLA performance.
Passenger Revenue Accounting
Revenue accounting, ARC/BSP settlement, interline billing and reporting.
Refund Automation
Validation, exception routing and controls through Robility automation.
Sutherland Altra
Airline revenue accounting and touchless fare audit enablement.
Robility
Scalable support across 100+ languages where applicable.
Command Center Dashboards
Operational visibility across assets, workforce, finance and service queues.
AI-Ready Operations Data Layer
Connect finance, asset, workforce and customer operations data.
Cloud and API Foundations
Modernize aviation platforms and integrate customer, finance and operations systems.
Security and Compliance Controls
Governance for payment, traveler data, settlement and audit readiness.
Partners
Why Sutherland
Aviation Operations Depth
PRA, fares, tax, refunds, queues, airport and finance operations expertise.
Proven Cost Outcomes
60% lower operating costs and 32% lower PRA costs.
Platform-led automation
Altra, Robility, HelpTree, CX360 and analytics-led operations.
Human + AI Governance
Automation plus expert oversight for exceptions and compliance.
Integrated Front-to-Back View
Passenger care, finance, airport and operational workflows connected.
Outcome Accountability
Engagements aligned to cost, SLA, accuracy, speed and revenue assurance.
