Transforming Revenue Recovery with 90% Digital Transaction Processing

90%

Of transactions processed digitally

25%

Reduction in implementation timelines

4

Key clients onboarded within 12 months of MVP

<1%

Payment failure rate

Client Overview

The client is a leading provider of revenue recovery technology solutions serving the medical, legal, and mid-market segments. Its portfolio spanned multiple legacy platforms with overlapping capabilities and disconnected technology stacks, limiting scalability and operational efficiency. The business sought to consolidate its technology landscape into a unified SaaS platform to support growth, simplify operations, accelerate client onboarding, and enhance digital-first experiences.

The Challenge

Fragmented Legacy Platforms Were Slowing Scale and Innovation

The client operated three independent legacy platforms, resulting in duplicated functionality, inconsistent architectures, and increasing maintenance costs. Slow scalability and fragmented workflows limited the pace of innovation and made it harder to deliver a modern client experience. Existing systems also lacked self-service, compliance support and embedded workflows that clients increasingly expected. The absence of multi-tenancy slowed and made onboarding more expensive, adding operational friction as the business expanded across verticals. To move forward, the client needed a unified SaaS platform that could simplify operations, support compliance and scale efficiently.

Sutherland Solution

Cloud-Native SaaS Transformation to Unify Platforms and Accelerate Scale

Re-architected three legacy platforms into a cloud-native SaaS platform on OCI
Designed a scalable multi-tenant model with tenancy, identity and white-label support to meet diverse client needs
Integrated a payment processing solution to support one-time, recurring, and settlement payment transactions
Created rollout accelerators and playbooks to digitize onboarding and reduce onboarding time by 25%
Developed configurable, compliance-ready modules for medical and legal workflows
Established an API-first, modular framework to support ecosystem integration and long-term scalability

The Outcome

Accelerated Onboarding, Digital Adoption, and Platform Modernization

The transformation established a unified SaaS platform that simplified operations, accelerated client onboarding, and improved digital adoption. Within 12 months of MVP, four key clients were onboarded. The new environment also enabled 90% of transactions to be processed digitally, improving customer experience and reducing support needs.

By leveraging reusable onboarding accelerators and standardized deployment frameworks, Sutherland reduced implementation timelines by 25%. Consolidating three legacy platforms into a single cloud-native SaaS solution reduced technical debt, simplified maintenance, and improved operational efficiency. With OCI-driven scalability and resilience, the client achieved a payment failure rate below 1% and strengthened its position in digital-first collections with a more modern SaaS economics model.