Future-proof network operations with Sutherland’s AI-driven NetworkOps solutions

Incorporating AI into CXM allows brands to boost effectiveness and efficiency across customer journeys, as well as enable insights to drive better outcomes, and revolutionize your Customer Experience. At Sutherland, we collaborate with our clients to infuse AI, user-focused design and operational excellence across various areas, including Knowledge Management, Agent Experience, Manager Experience, Workforce Management, Quality, Talent Acquisition, and more.

Sutherland Telco BPaaS offers telecom operators the opportunity to transition into agile, digital service providers using a SaaS OSS/BSS stack enhanced by AI. Our solution empowers you to streamline customer journeys, harness marketplace capabilities, and seamlessly integrate partners, reducing time-to-market without hefty initial investments.

Sutherland's IoT-as-a-Service seamlessly integrates IT, IoT, and OT data onto a unified platform. Leveraging advanced technologies like predictive modeling, it achieves impactful business outcomes in terms of productivity, efficiency, and safety and security for both people and assets within various spaces.