Sutherland’s Cognitive Knowledge Engine (CKE) with Intent-AI technology is a unique new way to search vast, multiple sources of data regardless of file type. In fact, it’s one of the first platforms to combine Enterprise Search and Artificial Intelligence to deliver real time prescriptive insights for real time customer experience. It’s fast, frictionless, and highly relevant.
Features and Benefits
- Single Source of Data: Unified knowledge repository for all stakeholders – both inside and outside your organization
- Process Efficiency: Reduce resolution time to improve CX
- Intelligent Automation: Manual effort is automated away using cognitive log analytics
- Customer-First: Designed to enable customer self-service success
