Delivering End-to-End Memorable Experiences in the Travel & Hospitality Industry

Frost & Sullivan hosts Hilton and Sutherland as they share how hospitality brands deliver seamless, personalized experiences across the end-to-end customer journey.

Featured Speakers:

Becky Ploeger Global Head, Hilton Reservations – Customer Care & Sales Support
Hemal Shah Global Business Head – Travel, Transportation & Hospitality
Michael DeSalles Principal Analyst, Frost & Sullivan

What You’ll Learn

How Hilton and Sutherland are transforming reservations into a seamless, end-to-end experience that drives both customer satisfaction and revenue growth
The role of AI and automation in enhancing efficiency while preserving human empathy
How leading hospitality brands are elevating reservations into a strategic CX and revenue driver
Best practices for delivering seamless omnichannel experiences across voice, chat, and digital
How data and analytics enable personalization at scale
Strategies to build operational agility and maintain service excellence during demand fluctuations
The importance of strategic partnerships in accelerating innovation and transformation