Fueling Safer Operations: Sutherland Helps Oil and Gas Giant Achieve 15% Reduction in Monitoring Costs

Industry: Oil & Gas | Services: Automation, AI, Data & Analytics

Client Overview

Our client is a leading global oil and gas enterprise with operations spanning multiple continents, a highly diverse workforce representing over 80 nationalities and 15+ languages, and a fleet of over 5,000 trucks responsible for transporting high-value equipment across international markets.

The Challenge

Overcoming Operational Complexity in Global Fleet Monitoring

Managing a vast, high-value transportation fleet across multiple geographies, the company faced growing challenges in maintaining safety, compliance, and real-time visibility. Key roadblocks included:

• Ensuring strict adherence to driver schedules, rest breaks, and designated routes
  
• Integrating data from four disconnected systems to enable real-time fleet tracking
  
• Managing a multilingual, multinational workforce spanning diverse regions, and regulatory environments

These operational complexities significantly impacted the company’s ability to enforce consistent safety protocols, respond to risks in real time, and drive efficient, coordinated fleet performance at scale.

Sutherland Solution

Streamlining Global Fleet Operations with Intelligent Automation and Integrated Insights

To address the client’s operational complexities and safety challenges, Sutherland implemented a targeted intelligent automation strategy focused on system integration, predictive analytics, and real-time decision-making:

1. Centralized CRM Integration
   Sutherland unified four previously disconnected systems into a single, integrated CRM platform, delivering a comprehensive, real-time view of fleet activity and performance across geographies.
2. AI-Driven Analytics for Risk Mitigation
   Advanced analytics capabilities were deployed to detect accident patterns and risk indicators, enabling the business to take proactive safety measures and implement data-informed corrective actions.
3. Automated Driver Compliance Monitoring
   Automation tools were introduced to continuously monitor driver behaviors such as speeding, harsh braking, and route deviations, promoting safety by triggering alerts and rewarding consistent compliance.
4. Real-Time Fleet Intelligence Dashboard
   A centralized dashboard was built to consolidate all trip data, empowering operations teams to optimize route planning, respond to incidents immediately, and make smarter, faster decisions.
5. Reduced Manual Intervention
   Trip initiation and completion processes were fully automated, significantly reducing manual touchpoints and improving the overall driver experience through streamlined, tech-enabled workflows.

This intelligent automation framework not only improved safety and compliance but also laid the groundwork for scalable, efficient global fleet management.

The Outcome

Safer Operations and Smarter Cost Control at Global Scale

Sutherland’s intelligent automation strategy delivered measurable improvements in both safety and efficiency across the client’s global fleet operations. The company achieved 100% compliance with health and safety guidelines, reinforcing a strong culture of risk management and accountability.

Over three years, the organization recorded a 34% reduction in accidents per million miles, reflecting the effectiveness of real-time monitoring, predictive analytics, and driver behavior automation. Additionally, a 15% decrease in trip monitoring costs was realized through streamlined processes and reduced manual effort.

These results not only improved driver safety and regulatory adherence but also drove significant operational savings, positioning the company for scalable, sustainable fleet performance.