Skip to content

Contact Us

Services
DIGITAL FOUNDATION

Advanced Analytics

Artificial Intelligence

Automation

Cloud

Services

Business Process as a Service

Connected Intelligence and AI

Digital Consulting

Digital CX

Digital Engineering Services

Digital Operations
Business Process as a Service
Enhance business performance and create new keys for your business, your workforce and your clients

Contact Center as a Service Future-ready contact center operations

Finance BPaaS Digital-led finance operations

Healthcare BPaaS Smarter hospitals, better care

HR BPaaS Elevate employee experience

Insurance BPaaS Digital-first insurance operations

IoT+ as a Service Smarter operations with IoT, analytics, and automation

Telco BPaaS Empowering Telco business excellence
Connected Intelligence
Unlock the full potential of your data to operationalize transformation strategy

Data and Analytics Smarter decisions, measurable outcomes

Data and Analytics Advisory Convert business problems to opportunities

Data Engineering Build a future-ready data foundation

Data Management Office Unlock the value of your cloud data

Data Science From data to insights and outcomes

Research and Market Intelligence Empower business decisions with AI-powered research insights

Artificial Intelligence Augment human expertise with AI to unlock new possibilities, transformative outcomes and enduring relationships.

Gen AI-Powered Tools & Platforms Business outcomes, powered by AI

AI Solution Development Tailored AI solutions for your DNA

AI as a Service AI on demand, at scale

Data and AI Security Safeguarding digital foundations for enterprises.

AI Infrastructure and Engineering Power your AI ambitions

Ethical AI Ethical and responsible AI
Digital Consulting
Design and implement a digital transformation strategy that is agile, value-driven, and aligned to business outcomes.

Insight and Design Labs Human-centric CX and EX with AI

Experience-Led Digital Transformation Experience-led transformation journey

Digital Acceleration Center Transform at speed and scale
Digital CX
Reinvent customer and employee experiences to achieve increased engagement, loyalty and customer lifetime value.

Contact Center as a Service Future-ready contact center operations

CX Engineering Deliver seamless omni-channel engagement

Insight and Design Labs Human-centric CX and EX with AI

Digital Consulting Transformation strategy for digital enterprises

Experience-Led Digital Transformation Experience-led transformation journey

Digital Acceleration Center Transform at speed and scale

Trust and Safety Secure your content and brand

Ad Sales and Operations High-performance ad ops for enterprises
Digital Engineering Services
Accelerating your digital transformation journey

Application Services Get future-ready with app modernization

Artificial Intelligence Augment human expertise with AI

Cloud Engineering Build a strong digital foundation with cloud

Connected Intelligence Driving insights-led decisions and innovation

Digital Acceleration Center Transform at speed and scale
Digital Operations
Reimagine your business operations with AI and automation to transform into an agile, digital enterprise.

Digital Finance Digital solutions for finance operations

Enterprise Technology Services Transform your enterprise support operations with generative AI

HR Operations Optimize HR processes, enhance EX

Intelligent Automation Enabling smarter processes and enhanced experiences

Returns Management End-to-end Returns Management Transformation

Industry Operations

Banking & Financial Services

Communications, Media and Entertainment

Energy and Utilities

Healthcare

Insurance

Mortgage Services

Retail, Marketplaces, and Consumer Packaged Goods

Technology

Travel, Transportation, Hospitality & Logistics
Industries
Banking & Financial Services

Communications, Media, and Entertainment

Energy and Utilities

Healthcare

Insurance

Manufacturing

Mortgage Services

Retail, Marketplaces, and Consumer Packaged Goods

Technology

Travel, Transportation, Hospitality & Logistics
Communications, Media, and Entertainment

Communication Services Empowering customer-centric digital transformation for telecom

Media and Entertainment Driving growth with exceptional digital experiences
Healthcare

Payer Enabling payers to deliver affordable, quality care

Provider Provider solutions for better patient outcomes

ISVs Propeling innovative healthcare product journeys

Life Sciences Pioneering digital excellence in life sciences

MedTech Empowering digital innovation in medtech
Insurance

Life Insurance Reimagining insurance with integrated digital solutions

Property & Casualty Insurance Delivering customer outcomes across P&C value chain
Technology

Digital Platforms Smart platform solutions for enhanced experiences

Gaming Engineering exceptional experiences for gaming industry

Hardware, OEM and Semiconductor Tailored solutions for accelerating hardware and OEM growth

Software, ISVs, and SaaS Powering SaaS success with world-class customer support
Travel, Transportation, Hospitality & Logistics

Airlines Transforming airlines with experience-led strategies

Cargo and Logistics Shaping the digital future for cargo and logistics industry

Hospitality Enhancing guest experiences with hyperpersonalization and digital excellence
Products and Platforms
AI & Automation

Customer Experience

Digital Business Process

Digital IT
AI & Automation

Sutherland Agent Success AI-powered agent assist

Sutherland Anywhere® Remote workforce management platform

CloudTestr AI-powered test automation

Cognitive Knowledge Engine (CKE) AI-driven information self-service

Sutherland Connect® Omnichannel CX powered by AI

Conversational AI Intelligent chat & voice support automation

Sutherland CX360™ Customer 360° insights

eSeal® Intelligent supply chain visibility platform

Extract Document digitization made easy with AI

Robility® Enterprise hyperautomation platform

Sutherland Sentinel AI® Secure your data

Sutherland Translate AI® AI-powered multi-lingual translation
Customer Experience

Cognitive Knowledge Engine AI-driven information self-service

Sutherland Connect® Omnichannel CX powered by AI

Conversational AI Intelligent chat & voice support automation

Sutherland CX360™ Customer 360° insights

Level Up Empowering a high-performance workforce

SmartLeap® HelpTree Smarter knowledge management with AI

Sutherland Translate AI® AI-powered multi-lingual translation
Digital Business Process

Sutherland altra® Transform airline finance operations

Sutherland Anywhere® Remote workforce management platform

eSeal® Intelligent supply chain visibility platform

Extract Document digitization made easy with AI

SmartLeap® HelpTree Smarter knowledge management with AI

Prodigy Digitize and automate F&A processes

Sutherland Sentinel AI® Secure your data

Sutherland SmartCred™ Digitalize credentialing processes
Digital IT

Sutherland Anywhere® Remote workforce management platform

CloudTestr AI-powered test automation

Cognitive Knowledge Engine (CKE) AI-driven information self-service

E-Hub Automate healthcare information exchange

SmartHealthConnect & SmartHealthAnalytics Real-time BI/reporting & actionable insights
Insights
- Insights
- Blogs
- Case Studies
- Infographics
- Glossary
- Solution Overviews
- Videos
- Webinars
- Whitepapers
About Us
Careers

English
Arabic
German

Search for:

Common Searches:

Contact Us

Home / Insights / Video / Sutherland CX360™ – Interactions Insights Explainer

LinkedIn Twitter Facebook Copy Link

Video

Sutherland CX360™ – Interactions Insights Explainer

Back to Insights

Related Insights

Blog

Consumer Lending

AI vs. Fraud: Safeguarding the Future of Consumer Lending

Solution Overview

AI Solutions

Autonomous Agents. Intelligent Decision-Making. Scalable AI Solutions.

Blog

Telecom Networks

Building Autonomous Telecom Networks: Transforming Operations with AI and Generative AI

Stay Ahead: Subscribe to Get Upcoming Insights

Thank you for subscribing to receive our latest insights.

Services
Industries
About Us
Contact Us
Careers
Locations

Terms of Use
Privacy Policy
Cookies Policy
Sitemap

Sutherland © 2025 All Rights Reserved

Contact Us

Thanks for reaching out!

We look forward to talking soon.