From AI Sprawl to AI Command: How ServiceNow AI Control Tower Turns Enterprise AI Into a Governed, Value-Generating Asset

Discover how Sutherland and ServiceNow AI Control Tower help enterprises govern, secure, and measure their AI estate while enabling AI to scale with confidence.

AI is spreading across your business faster than IT can see it. Copilots, fraud agents and predictive-maintenance bots are going live in business units, and only 26% of enterprises say their governance keeps pace. An ungoverned agent is more than an IT ticket. It’s a regulatory exposure, a safety risk or a hit to customer trust.

ServiceNow AI Control Tower gives you one CMDB-linked platform to discover, observe, govern, secure and measure every AI asset, across any cloud or vendor. Sutherland makes it work for your industry, with advisory, implementation and co-managed operations built around policy packs for your sector.

Read the POV to learn:

  • Why AI adoption is outpacing governance, and what that costs enterprises
  • How AI sprawl creates different risks across BFSI, Healthcare, Manufacturing, Retail and more
  • How AI Control Tower discovers, observes, governs, secures and measures every AI asset
  • Sutherland’s three-phase approach: assess, implement, then continuously optimize your AI estate
  • How industry-specific policy packs turn governance into faster, safer AI scaling

Author

Nishant Agarwal

Nishant Agarwal

ServiceNow Practice Head

Sutherland’s ServiceNow practice combines configuration and technical-debt assessment, instance modernization, workflow rationalization, AI readiness, and governed AI-agent adoption. This provides the groundwork safe, autonomous AI adoption depends on. Happy to compare notes on what your instance needs before your next agent conversation with the board.

Take Control of Your Enterprise AI Estate

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