Where Digital, People and Process Come Together
Transform your enterprise with a global support solution powered by analytics, machine learning and intelligent automation.
Good Things Come in Threes
Enterprise Support Is in Our DNA
Enterprise B2B Product Support
We add strategic value to ISV's, product companies, managed services companies, platform and SaaS Vendors.
- 24/7, multilingual, proactive and reactive support
- Industry-leading platform-agnostic outsourced enterprise support solutions
- Encompassing analytics, machine learning and intelligent automation to provide faster “First Meaningful Response” to the customer
- KCS centered support
Using our global footprint, we supply shared, dedicated and staff augmentation models.
- 24/7 omnichannel, Level 0, 1, 2, 3 service desk support in 40+ languages
- Technology partnership with ServiceNow and Zendesk offering cutting-edge enterprise service management platforms
- Digital assets that drive service desk transformation with ASSIST for IT task automation, JOE for enterprise virtual agent and intella for IT analytics and AIOps
We provide end-to-end services that every Customer Success Leader needs, from defining a clear strategy to flawlessly executing it.
- End-to-end service integration with various departments
- UI/UX focus on content creation
- Onshore-offshore model
- Multilingual capabilities across the globe