Industry: Banking and Financial Services | Services: Artificial Intelligence, Digital CX, Digital Engineering Services, Enterprise Packaged Applications
Client Overview
A leading bank in the Middle East with millions of customers across retail and corporate banking. The bank is known for its commitment to innovation and delivering secure, seamless experiences to its diverse customer base.
The Challenge
Balancing Security and Customer Experience in Banking
The client faced growing challenges with traditional verification processes. Manual authentication methods were costly, time-consuming, and prone to customer dissatisfaction. Rising fraud risks demanded a more secure yet customer-friendly solution to safeguard accounts and reduce operational expenses.
Sutherland Solution
Voice Biometrics for Secure, Efficient Banking Operations
Sutherland introduced an advanced voice biometrics solution, enabling fast and secure authentication for customer interactions. By leveraging unique voice patterns, the bank reduced dependency on manual verification processes, significantly cutting costs while strengthening fraud prevention measures. The solution seamlessly integrated with existing systems for minimal disruption.
The Outcome
Lower Costs, Stronger Security, and Better CX
With Sutherland’s solution, the bank achieved a 40% reduction in verification costs while delivering faster, more convenient customer interactions. Fraud risks were mitigated with advanced biometric safeguards, and customer satisfaction improved due to the frictionless authentication experience. The transformation positioned the bank as a digital innovator in secure banking operations.
KEY OUTCOMES
Reduction in expiry losses
