Meet us at #CCWVegas
Booth No. 1132
CCW Vegas 2025 is the world’s largest customer contact event, bringing together the brightest minds in CX, contact center innovation, and customer engagement to shape the future of experience delivery.
As we return to CCW this year, we’re unveiling transformative innovations that place AI at the heart of customer experience orchestration. From predictive and generative AI that fuels proactive service, to an AI-powered experience hub that unifies channels and touchpoints, and intelligent agent assist tools that boost performance and satisfaction—we’re defining what exceptional CX looks like in the AI era.
Join us at #CCWVegas25 to experience how Sutherland is orchestrating connected journeys that delight customers, empower employees, and deliver measurable business impact.
Sutherland at #CCWVegas: Sessions, Networking, & More!
Networking Lunch | CCWomen X Sutherland
Dine & Wine With Us and CCWomen
Sutherland is proud to cosponsor the CCWomen Las Vegas Summit, where the theme Empower Together came to life in an unforgettable afternoon of connection, inspiration, and leadership. Held at RPM Italian, this high-energy gathering brought together trailblazing women for dynamic workshops, bold “one minute to boast” sessions, and powerful conversations that nurtured growth and camaraderie. At CCWomen, what happens in Vegas fuels global leadership journeys—and we’re honored to be part of it.
Date: June 9
Time: 1 PM – 4 PM
Location: RPM Italian, The Forum Shops at Caesars
Speaking Session
AI Reality Check: Wonderfully Useful, but Not a Magic Wand
Join us for an engaging session with Dr. Iman Karimi, our SVP – Global Head of Data Science & Regional Lead of Connected Intelligence, where he will explore the real-world impact of AI in customer experience. Gain valuable insights on how to leverage AI’s power effectively, navigate its limitations, and drive meaningful results without falling for the hype.
Date: June 11
Time: 10:30 AM to 11:00 AM
Location: Booth No. 1132
Speaker: Dr. Iman Karimi, SVP, Global Head of Data Science
Speaking Session
Agentic AI in Automation: Redefining Customer Operations at Scale
As enterprises race to modernize customer experience, the rise of Agentic AI-AI systems capable of proactive, autonomous task execution-offers a new paradigm. This session explores how businesses can start from traditional rule-based automation to intelligent agents that can sense, decide, and act in real time.
Date: June 11
Time: 11:30 AM to 12:00 PM
Location: Booth No. 1132
Speaker: Sarfraz Amin, AVP – Platform Solution, Digital Engineering Services
Live Demo | Ushur X Sutherland
Reimagine Secure CX: Journey Automation
Explore how to reimagine secure customer experiences through intelligent journey automation tailored for regulated industries. This session showcases the power of Ushur’s Experience OS combined with Sutherland’s deep domain expertise to deliver compliant, personalized, and seamless CX at scale — transforming complex processes into frictionless customer journeys.
Day 1: June 11 from 03:00 PM to 03:30 PM and 05:15 PM to 05:45 PM
Day 2: June 12 from 10:00 AM to 10:30 AM and 12:00 PM to 12:30 PM
Location: Booth No. 1132
Speakers: Andrea Mesa, John Nicholson, Colman Brodsky, Gopal Ummadisetti
Live Demo | Liveperson X Sutherland
Future of Global CX: Any Language, Any Geo
Discover the future of global customer experience with AI-powered multilingual support that transcends language and geography. This session highlights how LivePerson’s conversational AI platform, paired with Sutherland’s industry-leading TranslateAI solution, enables brands to deliver consistent, real-time CX in any language, anywhere in the world.
Day 1: June 11 from 02:00 PM to 02:30 PM and 04:30 PM to 05:00 PM
Day 2: June 12 from 11:00 AM to 11:30 AM and 02:00 PM to 02:30 PM
Location: Booth No. 1132
Speakers: Bonnie Landaverdy, Iván Villafranca, Gopal Ummadisetti, Kevin Kenny
Sutherland Cocktail Hour
Cheers to CCW Vegas
After a day filled with insightful sessions and meaningful connections, unwind with us at the Sutherland Cocktail Hour. We’re serving up a modern take on a timeless classic—The New Fashioned—a bold twist on the Old Fashioned, reimagined for the digital age. Stop by our booth to sip, socialize, and toast to the incredible energy of CCW Vegas. Here’s to innovation, transformation, and the people driving it all forward.
Date: June 11
Time: 6 PM – 7 PM
Location: Booth No. 1132
Our Demos
Experience a curated preview of Sutherland’s Digital Acceleration Centers from Bengaluru and London—featuring immersive AI-led demos that bring bold innovation and real-world CX impact to life.
AI-Driven CX, End-to-End
Reimagining the CX Core
Agentic AI in Action
Enterprise Co-Pilots with Google & Microsoft
Powering Transformation with AI Platforms
Comprehensive security platform for your remote workforce
Gen AI Voice BotEnhance customer support effectiveness and experience
Agent SuccessAI-powered multilingual customer support for a global customer base
Translate AI™Comprehensive security platform for your remote workforce
Gen AI Chat BotUnderstand customer behavior across channels to deliver superior CX
CX 360Predictive Network Intelligence for Superior Reliability
Sentinel AI™Meet Sutherland Leaders at #CCWVegas
