City of Memphis Unlocks 100% Test Coverage and 2x Faster Feature Delivery

Industry: Retail & Consumer Packaged Goods | Services: Automation

Client Overview

The City of Memphis (serving over 600,000 citizens) operates multiple municipal agencies delivering a wide range of public services. Its IT organization supports enterprise applications covering HR, performance, benefits, learning, and more, with high demands for reliability, agility, and compliance.

The Challenge

Manual, Fragmented Testing Slowed Municipal Software Deployments

Memphis relied heavily on manual testing across multiple modules (HR, benefits, performance, learning). Frequent deploys, feature updates, and interdependencies made it increasingly difficult to validate changes reliably. Manual effort was high, release cycles were slow, and maintaining audit and compliance traceability was a burden. The city needed to accelerate testing, ensure full functional coverage, and automate release validation without compromising quality.

Sutherland Solution

Transformation via CloudTestr-powered Automation and Test Engineering

Sutherland began by conducting an impact analysis of planned changes for quarterly build cycles to map dependencies and identify gaps. We then built a comprehensive regression test suite using CloudTestr, covering all modules under test (HR, benefits, learning, performance) and integrated release automation to eliminate manual steps. Downloadable test documentation and audit trails were included to satisfy compliance needs. The streamlined, automated approach replaced manual intervention, allowing for seamless and repeatable execution of releases.

The Outcome

Efficiency, coverage, and agility unlocked

Through the CloudTestr transformation, the City of Memphis delivered 100% test coverage and consistently produced defect-free releases. The speed of new feature adoption doubled, enabling the city to release enhancements faster and with confidence. Test execution time and effort shrank by 72%, liberating the QA team from repetitive manual work. Overall, the municipality attained streamlined, scalable test operations with built-in auditability and improved responsiveness to future demands.