75% Reduction in Testing Effort; Empowering Testing Automation and Enhancing Compliance for a Global Insurance Broker with AI-Driven Automation

Client Overview

A leading global insurance brokerage, risk management, and human capital consulting firm, the client operates across 49 countries, serving a diverse portfolio of businesses and individuals worldwide. Renowned for its deep industry expertise, innovative solutions, and client-centric approach, the organization delivers comprehensive services.

The Challenge

Mitigating Compliance Risk Through Testing Standardization and Operational Alignment

The client’s decentralized operational structure resulted in significant variations in business processes, technologies, and compliance practices across regions. The absence of a unified, enterprise-wide testing strategy led to inconsistent record-keeping, fragmented audit trails, and difficulties in managing operational discrepancies – all of which elevated the organization’s exposure to internal and external audit risks.

Without standardized testing methodologies in place, the organization faced challenges in ensuring operational consistency, demonstrating regulatory compliance, and maintaining the integrity and reliability of its global operations. To safeguard its reputation and strengthen risk governance, the client required a transformative solution to harmonize testing practices and establish a foundation for consistent, audit-ready operations.

Sutherland Solution

Streamlining Testing Operations and Strengthening Compliance Through Intelligent Automation

1. Development of Robust Test Plans and Frameworks
   Sutherland designed and implemented comprehensive, business-aligned test plans and a full suite of tailored test cases to meet the client’s specific operational and compliance requirements. This ensured that testing activities were structured, reliable, and strategically aligned with the organization’s broader business objectives.
2. Automation of Testing Processes with CloudTestr
   Leveraging CloudTestr, Sutherland’s proprietary AI-powered test automation platform, the client automated both System Integration Testing (SIT) and User Acceptance Testing (UAT) processes. Automation significantly streamlined testing cycles, improved accuracy, generated reusable test documentation, and established a scalable testing framework capable of supporting future expansion and complexity.
3. Automated Test Data Management
   To enhance testing integrity and minimize risks associated with human error, Sutherland implemented automated test data management solutions. This ensured that critical data elements were consistently captured and utilized throughout testing processes, improving test coverage and reducing the likelihood of errors, omissions, or compliance gaps.
4. Real-Time Transparency Through Dashboards and Online Access
   Sutherland introduced real-time dashboards and direct online access to testing updates, documentation, and metrics for internal teams and auditors. This initiative enhanced operational transparency, expedited audit cycles, and ensured continuous compliance with stringent internal and external regulatory standards.

The Outcome

Accelerating Efficiency, Strengthening Compliance, and Elevating System Reliability

The deployment of CloudTestr and intelligent test automation delivered substantial and measurable operational improvements across the client’s global enterprise. Overall test effort was reduced by 75%, enabling teams to reallocate resources toward higher-value strategic initiatives and innovation efforts. Test execution times decreased by 60%, accelerating system updates, minimizing downtime, and significantly reducing time to market for critical technology deployments.

Compliance performance improved markedly through the use of real-time dashboards and transparent, audit-ready documentation, ensuring adherence to both internal governance frameworks and external regulatory standards. Additionally, the transformation elevated user confidence in testing outcomes, strengthened system reliability, and reinforced operational resilience across the client’s global footprint.