Industry: Insurance
Services: Data and Analytics, Digital Engineering Services, Intelligent Automation
Client Overview
A prominent North American property and casualty (P&C) insurance provider launched a multi-phase initiative to modernize its core claims processing landscape. The insurer aimed to consolidate four legacy claims platforms into a single instance of Guidewire ClaimCenter and ContactManager to increase operational agility, improve data accuracy, and ensure regulatory readiness. The engagement operated within a multi-vendor program structure involving the insurer, a third-party implementation partner, and Sutherland, requiring rigorous coordination and tightly aligned domain execution.
The Challenge
Stabilizing a High-Risk Platform Consolidation
The insurer faced a highly complex transformation of consolidating multiple legacy claims platforms into a unified Guidewire ClaimCenter SaaS product. However, missing source data models, fragmented stakeholder oversight with the client and third-party implementation partner, and a shortage of qualified resources posed significant risks. The insurer lacked internal knowledge of legacy systems, and no automated migration or testing frameworks existed, making timeline adherence, error control, and team ramp-up a major concern.
Sutherland Solution
Architecting a Controlled Migration
Sutherland mitigated these challenges through a structured, domain-led migration strategy.
We reconstructed legacy Entity Relationship Diagrams (ERDs) from the ground up, establishing a reliable source-system blueprint despite limited documentation. In parallel, we closely aligned with the implementation partner’s roadmap to design and execute a comprehensive data conversion and migration strategy, fully integrated with the broader program plan.
To accelerate execution, we rapidly onboarded market-hired specialists and achieved full team readiness within four weeks. Leveraging deep P&C domain expertise and Guidewire Insurance suite knowledge, our team conducted detailed legacy data profiling – identifying data inconsistencies, transformation dependencies, and quality gaps – enabling informed business and mapping decisions early in the lifecycle. To scale delivery and quality, we developed an ETL full-load framework, a test automation suite, and an audit and reconciliation framework to track and validate the migration throughout the development, SIT, and UAT phases.
The Outcome
Structured Migration. Assured Outcomes.
Sutherland delivered all committed goals across nine development sprints and three SIT / UAT cycles, with no critical or high-severity defects outstanding at release readiness. Through process optimization and automation, we reduced development effort by 20% and cut load errors by 40%.
The migration successfully processed 60,000+ claims, with multiple statuses and minimal manual intervention. By securing full-team readiness within one month and enabling early routing to Guidewire, Sutherland delivered a scalable, auditable migration compliant with enterprise data governance standards.
KEY OUTCOMES
Reduction in ETL development effort
Fewer data load errors
Delivery success across completed sprints
Claims migrated with minimal manual intervention
