Meet Us at the Manchester Grand Hyatt
The Phocuswright Conference 2025 returns to San Diego from November 18–20—the epicenter of innovation for the global travel, tourism, and hospitality industries.
This year’s theme, “Game On,” xsignals more than just momentum—it marks a defining moment. The rules have changed, and staying ahead means reimagining what’s possible. Technology is evolving faster than ever, reshaping the way we move, connect, and experience the world.
Join top airline, travel, and hospitality leaders, visionaries, and innovators from across the globe as they tackle the forces transforming the industry.
Powering Transformation in Travel Industry with AI Platforms and Solutions
AI-Powered Omnichannel Experience
An omnichannel CXaaS platform that facilitates a seamless support transition between voice, chat, email, SMS, WhatsApp, Messenger, and more.
Sutherland Agent Success
Sutherland Agent Success is a cloud-based AI solution designed to enhance the productivity of contact center agents in their customer interactions.
Sutherland altra®
Airline finance operations need to keep up. Sutherland altra® is a state-of-the art, future-ready suite of solutions for airline finance that integrates systems and processes
Conversational AI
Sutherland’s enterprise-grade conversational AI applications enable brands to automate customer interactions for support, sales, and other enterprise processes through dynamic UI and Natural Language Processing (NLP).
SmartLeap® HelpTree
SmartLeap® HelpTree is a NASSCOM award-winning knowledge intelligence platform that walks the talk. Built to offer the lowest total cost of ownership (TCO), it delivers the experience your customers expect while addressing the everyday challenges of digitalization, such as bottom-line impact.
Sutherland Translate AI®
Sutherland Translate AI® is an AI-powered, automated, and highly scalable translation solution that enables your associates to deliver consistently high-quality CX in real time. It allows organizations to expand support services across new geographies – all while reducing operating costs.
Sutherland Alfa
At Sutherland, we leverage AI to automate business processes and augment human expertise. This is the core that drives the value we deliver to our clients.
altGDS
AI co-pilot simplifying GDS workflows, reducing AHT, and enabling natural-language processing.
AirGenie
A virtual agent that works 24×7, enabling self-service booking and customer service.
Roundtable Session
Interactive Panel: From Discovery to Departure – Designing Effortless Experiences
Thursday, November 20, 2025 | 9:00 AM – 9:30 AM PST
The future of travel is no longer defined solely by destinations—it is determined by experiences that resonate and build lasting loyalty. Travelers today expect journeys that are deeply personal, intuitive, emotionally rich and purposefully designed. This interactive roundtable explores how businesses can blend empathy, intelligent design, AI and sustainability to reshape the end-to-end experience and cultivate a loyal customer base—from the very first dream of travel to the lasting memory after the trip concludes.
Speaker:
Sindhu Shekharan
AVP, Travel Solutions Architect, Sutherland.
Meet Our Experts
