Elevating Telco Customer Journeys with AI-Powered Omnichannel Experiences
Two bad interactions is enough to make 4 out of 5 customers leave a brand, especially if the company in question is not engaging with them on the channels of their choice.
The risk for modern Telcos is significant. So is the reward: organizations that are winning at delivering experiences that exceed customer expectations are reaping tangible business benefits. Embrace intelligent, next-generation solutions and expertise in strategic and tactical AI deployment. Turn technology into a business enabler to improve:
- Knowledge management. Sourcing and refining easy-to-understand answers from a variety of sources and data.
- Agent efficiency. Enabling productivity through automated customer interactions and journeys, whether live or self-service.
- Customer interactions. Predicting quality, CX, resolution, and churn propensity on every interaction.
Supercharge CXM With Advanced Digital Solutions
Infuse next-level AI capabilities, user-focused design, and operational excellence in CXM with a suite of intelligent solutions that can seamlessly integrate any CRM system and can be customized to business and market needs.
Sutherland Connect®
An omnichannel CXaaS platform that facilitates a seamless support transition between voice, chat, email, SMS, WhatsApp, Messenger, and more.
Sutherland Conversational AI
An AI-based conversational response system that automates support interactions for full self-service capabilities and reduces costs.
Connect Unified Desktop
A single pane of glass for all engagements across all channels, client records, CRM systems, and more.
Sutherland CX360™
An AI-led CX intelligence platform that analyzes every customer conversation for actionable insights across channels and the end-to-end customer journey.
SmartLeap® HelpTree
A knowledge management platform with a decision tree system that helps agents quickly identify root causes of customer issues for a richer user experience.
Agent Success
A real-time agent assist solution that provides suggested answers to improve the accuracy and speed of support requests.
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Unlocking Digital Performance
Increased Efficiency
21% reduction in average handling times. Automate customer service tasks to reduce response times and free up agent bandwidth for more complex issues.
Enhanced Customer Engagement
15% improvement in CX and EX. Deliver personalized and seamless interactions across all channels, increasing customer satisfaction and loyalty.
Enhanced Sales
44% increase in conversion. Amplify sales with AI-powered recommendations and targeted marketing campaigns.
Advanced Capabilities
Leverage our expertise in AI, automation, analytics, and cloud engineering to deploy tailored digital solutions for your business needs.
