Elevating Telco Customer Journeys with AI-Powered Omnichannel Experiences
Two bad interactions is enough to make 4 out of 5 customers leave a brand, especially if the company in question is not engaging with them on the channels of their choice.
The risk for modern Telcos is significant. So is the reward: organizations that are winning at delivering experiences that exceed customer expectations are reaping tangible business benefits. Embrace intelligent, next-generation solutions and expertise in strategic and tactical AI deployment. Turn technology into a business enabler to improve:
- Knowledge management. Sourcing and refining easy-to-understand answers from a variety of sources and data.
- Agent efficiency. Enabling productivity through automated customer interactions and journeys, whether live or self-service.
- Customer interactions. Predicting quality, CX, resolution, and churn propensity on every interaction.
Supercharge CXM With Advanced Digital Solutions
Infuse next-level AI capabilities, user-focused design, and operational excellence in CXM with a suite of intelligent solutions that can seamlessly integrate any CRM system and can be customized to business and market needs.
Sutherland Connect®
Sutherland Conversational AI
Connect Unified Desktop
Sutherland CX360™
SmartLeap® HelpTree
Agent Success
Accelerate Transformation with End-to-End Digital Engineering Solutions
Define
Strategy Blueprint
Revamp business with profound industry and technological expertise.
Design
Reimagined Experiences
Create superior experiences using a multi-lens world view.
Develop
Tailored Solutions
Build disruptive custom tech and data platforms to unlock insights.
Deploy
Market-Leading Tech
Swiftly deploy and harness bespoke technology solutions.
Drive
Innovation at Scale
Manage and optimize enterprise systems and apps at scale.
Why Sutherland
Increased Efficiency
21% reduction in average handling times. Automate customer service tasks to reduce response times and free up agent bandwidth for more complex issues.
Enhanced Customer Engagement
15% improvement in CX and EX. Deliver personalized and seamless interactions across all channels, increasing customer satisfaction and loyalty.
Enhanced Sales
44% increase in conversion. Amplify sales with AI-powered recommendations and targeted marketing campaigns.
Advanced Capabilities
Leverage our expertise in AI, automation, analytics, and cloud engineering to deploy tailored digital solutions for your business needs.
