Two poor interactions can drive 4 in 5 customers away—especially without preferred channel engagement.
For telcos, the risk is high—but so is the reward. Leaders are driving measurable gains by using AI to turn technology into a business enabler, improving:
- Knowledge management: Sourcing and refining easy-to-understand answers from a variety of sources and data.
- Agent efficiency: Enabling productivity through automated customer interactions and journeys, whether live or self-service.
- Customer interactions: Predicting quality, CX, resolution, and churn propensity on every interaction.
Our Solutions
Infuse AI-driven intelligence, omnichannel engagement, and operational excellence into customer experience management with flexible solutions tailored to telecom environments. We combine AI-powered orchestration, agent augmentation, and real-time analytics to continuously improve customer journeys and support operations.
Connect Unified Desktop
A single pane of glass for all engagements across all channels, client records, CRM systems, and more.
Agent Success
Real-time agent assist solution that provides suggested answers to improve the accuracy and speed of support requests.
Sutherland Conversational AI
An AI-based conversational system that automates support interactions for full self-service capabilities and reduces costs.
SmartLeap® HelpTree
Knowledge management platform with a decision tree system that helps agents quickly identify causes of customer issues.
Sutherland CX360™
An AI-led CX intelligence platform that analyzes every customer conversation for actionable insights across channels.
Sutherland Connect®
Omnichannel CXaaS platform that facilitates a seamless support transition between voice, chat, email, WhatsApp, and more.
Why Sutherland
Increased Efficiency
21% reduction in average handling times. Automate customer service tasks to reduce response times and free up agent bandwidth.
Enhanced Customer Engagement
15% improvement in CX and EX. Deliver personalized and seamless interactions across all channels.
Enhanced Sales
44% increase in conversion. Amplify sales with AI-powered recommendations and targeted marketing campaigns.
Advanced Capabilities
Leverage our expertise in AI, automation, analytics, and cloud engineering to deploy tailored digital solutions.