Elevate Efficiencies and Care Delivery With Digital-first Connected Provider Systems
Healthcare providers today are grappling with more challenges than ever before. They’re juggling administrative burdens, workforce shortages, clinician burnout, and changing regulations, all while trying to maintain high-quality patient care. On top of this, they face mounting pressure to lower costs, adopt digital technologies, streamline operations, and personalize patient experiences in a value-based care environment.
Digital transformation in healthcare has never been more urgent. And to succeed will require scalable modernization with minimal impact on existing systems and operations. This means building AI-native, cloud-powered, digitally agile healthcare systems and enhancing the uptake of technological interventions such as electronic health record (EHR) integration to deliver better patient outcomes.
Automate workflows, accelerate digital adoption, and optimize cloud ecosystems with AI-led engineering for:
- Improved cost and performance. Elevate system reliability and scalability, streamline processes, and drive efficiencies.
- Better patient experiences. Deliver intuitive, frictionless, and responsive engagements for enhanced patient interactions.
- Process efficiency at scale. Eliminate bottlenecks and enhance collaboration for more patient-centric care.
Outcomes
Increase in revenue
Increase in productivity
Increase in patient satisfaction scores
Cycle time reduction
Regulatory compliance
Our Solutions
With over 35 years of healthcare domain expertise, Sutherland helps providers deliver digital transformation in healthcare through intelligent, scalable, and human-centered solutions that drive meaningful and lasting impact.
Provider Enterprise Services
Sutherland delivers a suite of services, tools, and healthcare system integration designed to shape a provider care environment powered by AI, cloud, and digital transformation.
Electronic Health Record (EHR) Implementation Services
We tailor EHR solutions to meet clinical, operational, and regulatory needs. Facilitated by data migration, workflow alignment, and integration with ancillary systems, our EHR implementation services create a seamless and interoperable environment. Post-implementation, training, performance optimization, and ongoing support ensure sustained adoption and continuous improvement.
EHR Workflow Optimization Services
We help healthcare providers enhance clinical efficiency across the entire lifecycle. From assessing current workflows and identifying bottlenecks to redesigning processes and configuring EHR systems for optimal performance, our EHR optimization services allow providers to reduce errors, spend more time with patients, and achieve better outcomes across the care continuum.
Clinical Product Support Services – White-Glove Product Adoption Services
We provide specialized guidance and assistance to clinicians and end users to overcome challenges hampering the successful adoption of new technology and applications. With around-the-clock support, our clinical product support services – white-glove product adoption services improve employee satisfaction during times of transition and drive ROI on technology investments.
Digital Front Door
We connect systems like Electronic Health Records (EHRs), patient portals, and telehealth platforms for smooth interoperability and data flow underpinned by robust data management prioritizing security and compliance. With advanced analytics and reporting tools, our Digital Front Door enables data-driven decision-making and effective communication.
Legacy Data Archival: Integrated Medical Platform for A/R and Clinical Data Transition (IMPACT)
We guarantee that critical data from core legacy systems – such as EHR, PMS, ERP, LIS, and RIS – remains accessible even as these systems are phased out. With a focus on regulatory compliance, our archival process consolidates records from multiple systems into a single, secure patient record, ensuring that patient information is preserved with the utmost care.
Foundation System Integration Services for Providers
Sutherland delivers a unified digital ecosystem and enables seamless connectivity across clinical, operational, and administrative systems. Through advanced healthcare system integration, automation, and data orchestration, we transform fragmented environments into connected care experiences that elevate outcomes and accelerate digital transformation.
Digital Quality Engineering and Assurance
We redefine quality for providers through a Digital Quality Engineering (DQE) and Digital Quality Assurance (DQA) framework that embeds quality engineering across the entire lifecycle. We implement agile and DevOps practices, leveraging automation-first strategies powered by AI-driven testing, predictive analytics, and self-healing capabilities to accelerate delivery without compromising compliance or performance.
Healthcare System Integration and Interoperability
We enable providers to achieve true interoperability by connecting fragmented platforms into a secure, scalable, standard-driven architecture that ensures accurate, timely data exchange across the enterprise. We leverage FHIR, HL7, X12, and modern APIs to unify workflows and insights across patient records, prior authorizations, referrals, billing, and clinical documentation for improved clinical outcomes.
Enterprise Applications and Enterprise Resource Planning (ERP) Services
We combine modernization, cloud enablement, and intelligent automation to transform enterprise applications and ERP environments. We work across leading ERP platforms while remaining platform-agnostic, and our capabilities span upgrades and migrations, application portfolio rationalization, workflow integration, and analytics-driven optimization for flexibility that reduces complexity and accelerates delivery.
Data and Analytics
We help healthcare providers turn data into a strategic enabler for better care delivery and operational excellence. We create a unified, cloud-native data fabric that supports real-time interoperability and advanced analytics for actionable insights at the point of care. Our governed, FHIR/HL7-compliant ecosystems accelerate the shift from retrospective reporting to proactive, AI-driven decision-making.
Cloud Transformation
We modernize clinical, operational, and patient-facing ecosystems through a secure, cloud-first approach. We harness proprietary solution accelerators, AI-enabled automation, and pre-built EHR connectors to deliver rapid, compliant, and scalable migration and modernization. Our services embed advanced practices such as DevSecOps for automated deployments and continuous compliance, FinOps for cost governance and optimization, and AIOps for proactive monitoring and performance tuning.
Customer Experience
We empower providers to build a truly connected engagement model by integrating digital front-door capabilities, omnichannel communication, and intelligent automation. We modernize contact centers with conversational IVR, AI-powered virtual assistants, and agent-assist tools to improve first-contact resolution and reduce wait times. Our services also enable online scheduling, virtual visits, and unified patient views by integrating data across EHRs and clinical systems.
Intelligent Automation
We streamline processes across clinical, administrative, and revenue cycle operations through robotic process automation (RPA), AI-driven decisioning, and workflow orchestration. We embed cloud-native automation platforms and low-code orchestration tools to optimize costs and deliver predictable ROI, while maintaining security-by-design principles and HIPAA compliance.
Platforms
We accelerate credentialing with automation, enhancing experiences, improving quality, and increasing consistency. Our interoperable, vendor-agnostic platform powers omnichannel outreach to reduce provider friction.
Sutherland SmartCred®Our digital reporting and analytics solution manages and analyzes large volumes of data, providing ready-to-use reports and analytical insights for more informed decision-making.
SmartHealthConnect and SmartHealthAnalyticsWe enable the efficient exchange of information among providers, payers, and TPAs. Our E-Hub platform ensures HIPAA-compliant, automated data exchanges with payers so providers can focus on delivering high-quality care.
E-HubWe offer patient survey management solutions for healthcare providers to enhance patient satisfaction and gain valuable insights into healthcare service delivery.
We empower providers with analytics-driven insurance and a self-pay AR follow-up platform to reduce costs, eliminate errors, and improve cash flow.
We automate complex coding tasks with a medical coding workflow platform that boosts accuracy and reduces administrative burden.
Why Sutherland
Trusted Health Partner
Over 38+ years of healthcare domain expertise, 75 clients with multi-year partnerships with 80+ NPS. We are trusted transformation partners to iconic brands worldwide.
Tailored Digital Health Solutions
363 unique inventions under several patents, 250+ of which are AI-powered, including 20+ next-gen solutions, and a several custom innovations for critical client needs.
Global Healthcare Expertise
5000+ dedicated healthcare services professionals in 15+ dedicated healthcare locations. Access specialized healthcare domain expertise, and industry best practices to augment internal capabilities.
Agile and Stable Delivery
High resource stability, minimal churn, and the flexibility to adapt quickly, ensuring consistent, high-quality project outcomes.