Survey Management Solutions for Healthcare Insurers
At Sutherland, we provide end-to-end survey management solutions tailored to help healthcare insurers ensure compliance, enhance patient satisfaction, and gain valuable insights into healthcare service delivery. Our solutions are designed to streamline the survey process, ensuring that your organization meets both regulatory requirements and internal benchmarks for service excellence.
Features and Benefits
Provider Appointment Availability Surveys
By evaluating providers’ appointment availability, these surveys help you identify areas where access may be lagging and adjust network capacity or resources accordingly.
Secret Shopper Campaigns
Secret shopper surveys offer detailed feedback on accessibility, professionalism, and quality of service, enabling insurers to ensure compliance with federal standards and make continuous improvements that drive member satisfaction. Find out more about this topic in Sutherland’s Guide to Healthcare Secret Shopper Surveys.
Consumer Assessment of Healthcare Providers and Systems (CAHPS) Surveys
Sutherland’s CAHPS survey solutions gather insights on key aspects like provider communication, coordination of care, and the ease of accessing services.
After-Hours Availability Surveys
Our team evaluates network providers on their ability to offer quality after-hours support, helping your organization ensure that patients have the resources they need at any time of day. This not only enhances patient experiences but also supports compliance with regulations for around-the-clock service availability.
Timely Access Surveys
The Sutherland team helps monitor adherence to time-based service metrics, reduce patient wait times, and improve overall satisfaction by ensuring timely access to necessary care.
Unlocking Digital Performance
Sutherland combines advanced technology, data analytics, and expert oversight to deliver comprehensive survey management solutions. Our services go beyond basic data collection, providing actionable insights that empower healthcare insurers to make strategic decisions for improving patient access, quality of care, and overall member satisfaction.
Let Sutherland help you navigate the complexities of survey management in healthcare insurance. Contact us today to learn more about how our Survey Management Solutions can support your organization’s commitment to excellence and compliance.
