About Us

Creating Smarter Processes for the Mortgage Industry

Our flexible engagement model allows you to choose the right fit for your organization

Today's mortgage market faces volatility, sharp volume swings, and increased regulatory scrutiny. Like other customer-focused industries, mortgage companies are looking for ways to better control costs, reduce capital expenditures, and improve service levels. And Sutherland’s process transformation solutions can help. We work with mortgage lenders to accomplish their goals through creating smarter processes—from mortgage origination, to underwriting, to servicing—by driving innovation through design thinking, digital solutions, and analytics. Our mortgage compliance department can also keep your staff current on the ever-shifting regulatory and licensing environment.

Explore the range of Mortgage Solutions services that are available through Sutherland’s Business Process and Customer Engagement Transformation service areas.


Sutherland Mortgage Leadership

Mortgage Solutions Overview
Digital Services

Business Process Services

Mortgage Loan Origination
We offer a range of mortgage process management solutions that are fully integrated with your company’s culture and approach to business. Sutherland can help at many engagement levels: from a true end-to-end fulfillment solution to an a-la-carte component solution that addresses key pain points or high cost areas.

Mortgage Contract Underwriting
We provide a thorough analysis of loan files to ensure they meet the guidelines established by the investor and that they render a credit decision.

Mortgage Servicing
Sutherland’s team of experts can help oversee all processes after mortgages are in place to effectively deliver excellent service at all stages of a loan.

Customer Engagement Services

Customer Engagement Services

Care and Support
A recognized leader in delivering superior customer service, Sutherland provides voice and digital customer service to a number of mortgage companies and banks to efficiently and effectively manage customer interactions.

Business Process Services

Digital Services

The bar for digital experiences is being raised around the world—often augmenting or even replacing people-driven processes. Sutherland works to create delightful digital-led customer experiences that produce business results as well. Win, win.

Mortgage Operations App
Today’s mortgage process often brings unnecessary stress to end consumers. Sutherland has directly combatted this by developing a mobile app for mortgage operations that offers visibility into the status of their loan, a way to easily share documents on time, and an open line of communication between the borrower and the lender. The mortgage app is available for download by consumers via smart phones, where processors will obtain access through a version enabled for computers. Powered by Cisco Spark, all data and documents are stored in a highly secure server, so borrowers and processors can rest assured their information will remain secure.