Design thinking and journey mapping are game changers for healthcare as consumerism becomes more embedded in the industry. Revamping and transforming the patient experience will become a true differentiator in healthcare’s new era.
Analytics and AI
Our SmartHealthSolution suite is a portfolio of analytics offerings specifically designed to help healthcare systems create more personalized experiences that engage patients, generate insights to improve outcomes, reduce waste, optimize profits, and handle healthcare’s complex and evolving regulations.
Customer Engagement Services
By leveraging Sutherland’s design thinking and journey mapping, health systems can revamp their patient experience. By implementing significant process improvements to multiple aspects of the patient experience, health systems can raise their patient satisfaction scores.
Business Process Services
Revenue Cycle Management (RCM)
Sutherland works to transform the entire RCM process to improve the patient experience, increase revenue collections, and decrease bad debt. We do this by revamping the front-end RCM process to ensure smooth downstream efficiencies and improvements.
Sutherland’s coding solutions improve operational efficiencies, raise quality scores, lower turnaround time, and increase accuracy. Our staff seamlessly integrates into our clients’ operations to uncover opportunities to optimize reimbursement and enhance productivity, which increases revenues and improves margins.
Finance & Accounting (F&A)
Sutherland transforms health systems’ F&A processes by leveraging industry expertise, proprietary tools, economies of scale, global delivery capabilities, and a robust service delivery framework. This helps our health systems clients to quickly drive significant value, while providing competitive agility and flexibility.