-
Improved accuracy and process with automation.
Largest insurance company in Italy
-
Transformation of operations enhances productivity.
US-based full-service lender
-
Social media enabled and custom designed contact management system.
Data Storage and PC Component Manufacturer
-
Expedited global delivery location shift due to state regulations.
Large NY health plan
-
Rapid growth fueled by improved revenue collections.
Large Healthcare Network
-
Transformed revenue cycle processes for real bottom-line results.
LARGE HEALTH SYSTEM IN NORTHEAST US
-
Increased productivity and top-line revenue growth.
International Underwriter
-
Process redesign drives consistency and growth.
Insurance program in the mortgage industry
-
Applied analytics to drive smart, actionable, and scalable solutions.
Top US auto insurance company
-
Increased productivity and cash flow.
An international underwriter specializing in insurance and reinsurance in the property and casualty market
-
Personalized shopping experience with predictive analytics.
Leading North American Fashion Brand
-
Process redesign improves the customer experience.
Large US financial services company
-
Exceptional boost for customer retention and loyalty.
Leading US-Based Movie Theater Chain
-
Rapid expansion requires process transformation.
Arch Re Facultative
-
Greater control and transparency through business process transformation.
Leading Fuel Refiner and Distributor
-
Drove efficiency and cost savings via seamless process transformation.
Largest Scandinavian Airline
-
Mortgage consulting team’s best practice recommendations help transform lender’s business operations.
A realtor captive mortgage lender
-
Process transformation increases revenue.
US-based mortgage company
-
Strengthened customer experience & operational efficiency.
Multinational Insurance company
-
Operational Transformation to improve revenue and customer support.
Privately held Fortune 500 health, life, and financial insurance services company
-
Customer engagement transformation enhances mortgage customer experience.
Top five Property Preservation Company
-
Optimized campaign management and customer engagement.
Leading US-Based Movie Theater Chain
-
Transformational patient-centered experience.
Mount Sinai Health System
-
Actuarial support services prevent losses.
An international underwriter specializing in insurance and reinsurance in the property and casualty market
-
End-to-end customer lifecycle management.
Leading Prepaid Card Provider
-
Journey mapping improves the mortgage customer experience.
US based full-service mortgage lender
-
Direct distribution sales drive fast insurance growth.
International insurer
-
Reduced costs and increased productivity.
Standard Insurance
-
Streamlined and enhanced overall patient experience.
Regional hospital in southern Illinois
-
Streamlined workflows with intelligent automation.
Multinational Computer Technology Company
-
Scaled customer care operations and improved customer experience.
Leading pet specialty retailer
-
Increased write-off savings with automation and analytics.
A leading communications software and service provider
-
Increased customer satisfaction and reduced costs using voice biometrics.
Leading Middle East Bank
-
Cut operating costs with transformational tech support services.
TOP 3 MEDIA & COMMUNICATIONS PROVIDER
-
Improved customer service through social media engagement.
Leading pet specialty retailer
-
Reimagined smart home customer support.
TOP 3 MEDIA & COMMUNICATIONS PROVIDER
-
Improved governance and process effectiveness via automation and analytics.
International Freight Logistics Company
-
Remote engagement program improves work-life balance.
A Large Fortune 500 supplemental insurance carrier
-
Improved customer experience and new revenue streams.
Leading SaaS Security Provider
-
Modern contact center improves sales conversions.
One of the three largest credit agencies in the United States
-
Business Process Transformation Improved workflow and productivity.
Regional hospitals in Southern California
-
Loyal contact center team delivers outstanding customer experience.
A nationwide provider of tax preparation services
-
Comprehensive Operational Support Driving Growth.
An international underwriter specializing in insurance and reinsurance in the property and casualty market
-
Reduced call volume using digital assistants.
Leading Gaming Console Provider
-
Improved customer experience through automated self-resolution.
Multinational Computer Technology Company
-
Increased customer satisfaction and reduced cost through intelligent automation.
Top 3 Media & Communications Service Provider
-
Automation to reduce costs and improved turnaround time.
Top Five Health Plan
-
Reduced turnaround times, increased quality scores for claims processing.
Self-Governing British Overseas Territory
-
Improved after-sale services and reduced costs.
Market Leader in Quality Control Equipment
-
Decreased errors and increased diagnostic accuracy for demanding customers.
Global Healthcare Technology Provider
-
Improved issue resolution & employee satisfaction
-
Improved social media customer care and community engagement.
A leading entertainment company that specializes in music, video, and podcast streaming
-
Analytics For Better Insights.
One of the nation’s largest healthcare networks and one of New York’s largest private employers
-
Additional revenue and leads generated through SEO and live support site.
A leading multinational hardware and electronics corporation that specializes in advanced electronics technologies
-
Turning customer support into a service differentiator
Leading educational technology company
-
Quality workforce results in improved customer experience for leading loan broker.
A leading provider for short-term consumer loans
-
Transformed the experiences for Virtua’s patients and employees
Successful hospital chain in New Jersey
-
Customer experience enhanced by process transformation.
A leading provider of prepaid debit cards and financial services
-
Integrated technology improves customer experience.
The largest bank in Mexico
-
Modernized collections process transforms customer experience.
A leader in originating and managing non-prime consumer credit
-
Reduced Average Handle Time through Automation.
Leading SaaS security provider
-
Improved retention rate and enhanced customer experience
A Fortune 500 Software Company
-
Reduced wait time and abandon rate with Analytics.
A leading digital marketing and CRM solutions company
-
Improved customer experience with video audits, video surveillance, and analytics.
A leading video monitoring and auditing company
-
The means are complex. The ends are exceptional.
Rigorous process combined with human-centered design creates solutions that defy complexity and streamline business. It’s process designed for people, by people. It’s what we do.
-
The means are complex. The ends are exceptional.
Rigorous process combined with human-centered design creates solutions that defy complexity and streamline business. It’s process designed for people, by people. It’s what we do.