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Mortgage consulting team’s best practice recommendations help transform lender’s business operations.
A realtor captive mortgage lender
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Customer engagement transformation enhances mortgage customer experience.
Top five Property Preservation Company
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Journey mapping improves the mortgage customer experience.
US based full-service mortgage lender
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Actuarial support services prevent losses.
An international underwriter specializing in insurance and reinsurance in the property and casualty market
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Direct distribution sales drive fast insurance growth.
International insurer
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Reduced Costs and Increased Productivity
Standard Insurance
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Transformation of operations enhances productivity.
US-based full-service lender
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Increased productivity and top-line revenue growth.
International Underwriter
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Increased productivity and cash flow.
An international underwriter specializing in insurance and reinsurance in the property and casualty market
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Process redesign improves the customer experience.
Large US financial services company
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Improved accuracy and process with automation.
Largest insurance company in Italy
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Rapid expansion requires process transformation.
Arch Re Facultative
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Expedited global delivery location shift due to state regulations.
Large NY health plan
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Process redesign drives consistency and growth.
Insurance program in the mortgage industry
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Process transformation increases revenue.
US-based mortgage company
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Operational Transformation to improve revenue and customer support.
Privately held Fortune 500 health, life, and financial insurance services company
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Optimized campaign management and customer engagement.
Leading US-Based Movie Theater Chain
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Scaled customer care operations and improved customer experience.
Leading pet specialty retailer
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End-to-end customer lifecycle management.
Leading Prepaid Card Provider
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Improved Issue Resolution & Employee Satisfaction
Leading pet specialty retailer
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Social media enabled and custom designed contact management system.
Data Storage and PC Component Manufacturer
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Rapid growth fueled by improved revenue collections.
Large Healthcare Network
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Improved Governance and Process Effectiveness
International Freight Logistics Company
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Transformed revenue cycle processes for real bottom-line results.
LARGE HEALTH SYSTEM IN NORTHEAST US
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Improved customer experience and new revenue streams.
Leading SaaS Security Provider
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Applied analytics to drive smart, actionable, and scalable solutions.
Top US auto insurance company
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Improved Workflow and Productivity
Regional hospitals in Southern California
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Personalized shopping experience with predictive analytics.
Leading North American Fashion Brand
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Reduced call volume using digital assistants.
Leading Gaming Console Provider
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Reduced turnaround times, increased quality scores for claims processing.
Self-Governing British Overseas Territory
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Exceptional boost for customer retention and loyalty.
Leading US-Based Movie Theater Chain
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Streamlined and enhanced overall patient experience.
Regional hospital in southern Illinois
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Greater control and transparency through business process transformation.
Leading Fuel Refiner and Distributor
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Increased write-off savings with automation and analytics.
A leading communications software and service provider
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Increased customer satisfaction and reduced costs using voice biometrics.
Leading Middle East Bank
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Drove efficiency and cost savings via seamless process transformation.
Largest Scandinavian Airline
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Cut operating costs with transformational tech support services.
TOP 3 MEDIA & COMMUNICATIONS PROVIDER
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Strengthened Customer Experience & Operational Efficiency
Multinational Insurance company
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Reimagined smart home customer support.
TOP 3 MEDIA & COMMUNICATIONS PROVIDER
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Remote engagement program improves work-life balance.
A Large Fortune 500 supplemental insurance carrier
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Transformational patient-centered experience.
Mount Sinai Health System
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Improved customer experience through automated self-resolution.
Multinational Computer Technology Company
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Increased customer satisfaction and reduced cost through intelligent automation.
Top 3 Media & Communications Service Provider
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Automation to reduce costs and improved turnaround time.
Top Five Health Plan
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Improved after-sale services and reduced costs.
Market Leader in Quality Control Equipment
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Decreased errors and increased diagnostic accuracy for demanding customers.
Global Healthcare Technology Provider
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Improved issue resolution & employee satisfaction
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Streamlined workflows with intelligent automation.
Multinational Computer Technology Company
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Modern contact center improves sales conversions.
One of the three largest credit agencies in the United States
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Loyal contact center team delivers outstanding customer experience.
A nationwide provider of tax preparation services
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Comprehensive Operational Support Driving Growth.
An international underwriter specializing in insurance and reinsurance in the property and casualty market
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Analytics For Better Insights.
One of the nation’s largest healthcare networks and one of New York’s largest private employers
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Turning customer support into a service differentiator
Leading educational technology company
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Transformed the experiences for Virtua’s patients and employees
Successful hospital chain in New Jersey
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Reduced Average Handle Time through Automation.
Leading SaaS security provider
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Improved retention rate and enhanced customer experience
A Fortune 500 Software Company
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Improved customer experience with video audits, video surveillance, and analytics.
A leading video monitoring and auditing company
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Reduced wait time and abandon rate with Analytics.
A leading digital marketing and CRM solutions company
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Improved social media customer care and community engagement.
A leading entertainment company that specializes in music, video, and podcast streaming
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Additional revenue and leads generated through SEO and live support site.
A leading multinational hardware and electronics corporation that specializes in advanced electronics technologies
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Quality workforce results in improved customer experience for leading loan broker.
A leading provider for short-term consumer loans
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Customer experience enhanced by process transformation.
A leading provider of prepaid debit cards and financial services
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Integrated technology improves customer experience.
The largest bank in Mexico
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Modernized collections process transforms customer experience.
A leader in originating and managing non-prime consumer credit
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The means are complex. The ends are exceptional.
Rigorous process combined with human-centered design creates solutions that defy complexity and streamline business. It’s process designed for people, by people. It’s what we do.
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The means are complex. The ends are exceptional.
Rigorous process combined with human-centered design creates solutions that defy complexity and streamline business. It’s process designed for people, by people. It’s what we do.