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Reimagined smart home customer support.
TOP 3 MEDIA & COMMUNICATIONS PROVIDER
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Strengthened customer experience & operational efficiency.
Multinational Insurance company
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Improved call resolution & employee satisfaction.
Leading pet specialty retailer
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Improved support with omnichannel customer engagement.
A Fortune 500 Communications Technology Manufacturer
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End-to-end customer lifecycle management.
Leading Prepaid Card Provider
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Social media enabled and custom designed contact management system.
Data Storage and PC Component Manufacturer
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Streamlined workflows with intelligent automation.
Multinational Computer Technology Company
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Cut operating costs with transformational tech support services.
TOP 3 MEDIA & COMMUNICATIONS PROVIDER
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Exceptional boost for customer retention and loyalty.
Leading US-Based Movie Theater Chain
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Personalized shopping experience with predictive analytics.
Leading North American Fashion Brand
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Increased customer satisfaction and reduced costs using voice biometrics.
Leading Middle East Bank
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Streamlined and enhanced overall patient experience.
regional hospital in southern illinois
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Reduced call volume using digital assistants.
Leading Gaming Console Provider
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Improved compliance and safety record via real-time asset and journey tracking.
Leading Global Oil Exploration Company
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Optimized campaign management and customer engagement.
Leading US-Based Movie Theater Chain
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Reduced turnaround times, increased quality scores for claims processing.
Self-Governing British Overseas Territory
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Improved customer service through social media engagement.
Leading pet specialty retailer
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Reduced costs and improved turnaround time.
Top Five Health Plan
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Greater control and transparency through business process transformation.
Leading Fuel Refiner and Distributor
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Rapid growth fueled by improved revenue collections.
Large Healthcare Network
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Improved after-sale services and reduced costs.
Market Leader in Quality Control Equipment
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Drove efficiency and cost savings via seamless process transformation.
Largest Scandinavian Airline
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Improved workflow and productivity through Business Process Transformation.
regional hospitals in southern california
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Improved customer experience and new revenue streams.
Leading SaaS Security Provider
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Improved governance and process effectiveness via automation and analytics.
International Freight Logistics Company
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Decreased errors and increased diagnostic accuracy for demanding customers.
Global Healthcare Technology Provider
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Scaled customer care operations and improved customer experience.
leading pet specialty retailer
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Transformed revenue cycle processes for real bottom-line results.
LARGE HEALTH SYSTEM IN NORTHEAST US
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Increased customer satisfaction and reduced cost through intelligent automation.
Top 3 Media & Communications Service Provider
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Applied analytics to drive smart, actionable, and scalable solutions.
Top US auto insurance company
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Expedited global delivery location shift due to state regulations.
Large NY health plan
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Process redesign drives consistency and growth.
A US government insurance program in the mortgage industry
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Improved accuracy and process with automation
Largest insurance company in Italy
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Mortgage Consulting Team’s Best Practice Recommendations Help Transform Lender’s Business Operations
A realtor captive mortgage lender
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Reduced costs and increased productivity
Standard Insurance
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Transformation of operations enhances productivity
US-based full-service lender
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Direct distribution sales drive fast insurance growth
A $4.2 billion international insurer offering a range of specialty insurance products
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The means are complex. The ends are exceptional.
Rigorous process combined with human-centered design creates solutions that defy complexity and streamline business. It’s process designed for people, by people. It’s what we do.
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The means are complex.
The ends are exceptional.
Rigorous process combined with human-centered design creates solutions that defy complexity and streamline business. It’s process designed for people, by people. It’s what we do.