Boosting Efficiency to Improve Results
The world’s largest international courier and logistics company, with more than 400K employees operating in more than 220 countries and territories around the world, provides express mail services delivering in excess of 1.6 billion parcels per year.
The client was experiencing low recovery rates for importation taxes and duties on inbound shipments into the United Kingdom which compelled them to take a new approach.
Challenged with a fragmented cash application process and delivery delays, they required a solution for reducing their daily sales outstanding (DSO) by collecting duty and value added taxes (VAT) prior to parcel delivery. The client also needed to reduce allocation turnaround times (TAT) and write-offs while improving customer query resolutions.
This transformation required a strategic partner with the necessary industry knowledge and expertise, paired with technology enablement capabilities, to design and implement a robust solution.