39 Insights Under
Communications Media and Entertainment
New AI-Driven Language Translation Tool Lets Spotify Grow Its Service Capabilities and Customer Engagement
Sutherland CX experts build & deploy a real-time language translation pilot program that allows streaming leader Spotify to expand its consumer service capabilities in new and existing markets, all while improving service levels during peak volume intervals. Spotify is a global leader in audio streaming and media services. They serve more than 450 million monthly users in over 180 countries across a variety of support channels in more than a dozen languages.
News Platform Boosts Engagement and Revenue With Sutherland SMEs
Sutherland’s Next Generation Online Community Management services help a global news publishing house enhance their brand image, drive customer loyalty and increase overall revenue via platform advertising.
6 Reasons Why Effective Automation Requires Human-Centered Experience Design
Why should organizations care about human-centered experience design? Discover the reasons it is essential to delivering transformational automation that gets results.
Build Better Automation With Behavioral Human Insights
How to Build Better Automation That Grows Brands & Business
Next Generation Online Community Management Is Here
Learn How to Build & Maintain a Thriving NextGen Community
5 Keys To Content Moderation In Online Communities
As online communities become strategic brand assets, content moderation is critical to their success. What are the key factors of effective content moderation? Let’s find out.
Top 5 Advantages Of Powering Online Communities With Expert Insights
Industry-specific SMEs add game-changing value by building engagement in online communities with informed, research-powered conversations and comments.
Streaming Platform Boosts Customer Experience Scores with SmartLeap™ HelpTree
Learn the various ways that Sutherland boosted customer service scores of a streaming platform with SmartLeap™ HelpTree, an augmented knowledge intelligence platform.