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Achieve true omnichannel customer experience with Sutherland’s AI-powered CXM solutions
Incorporating AI into CXM allows brands to boost effectiveness and efficiency across customer journeys, as well as enable insights to drive better outcomes, and revolutionize your Customer Experience. At Sutherland, we collaborate with our clients to infuse AI, user-focused design and operational excellence across various areas, including Knowledge Management, Agent Experience, Manager Experience, Workforce Management, Quality, Talent Acquisition, and more.
Future-proof network operations with Sutherland’s AI-driven NetworkOps solutions
Sutherland's solution focuses on revolutionizing network management through AI-powered predictive analytics and machine learning. This innovative approach enables operators to proactively identify and rectify impending network service issues, thereby maintaining seamless connectivity.
Simplify the transition to a digital service provider with Sutherland’s Telco BPaaS
Sutherland Telco BPaaS offers telecom operators the opportunity to transition into agile, digital service providers using a SaaS OSS/BSS stack enhanced by AI. Our solution empowers you to streamline customer journeys, harness marketplace capabilities, and seamlessly integrate partners, reducing time-to-market without hefty initial investments.
Unlock growth opportunities with Sutherland’s market-leading IoT and 5G solutions
Sutherland's IoT-as-a-Service seamlessly integrates IT, IoT, and OT data onto a unified platform. Leveraging advanced technologies like predictive modeling, it achieves impactful business outcomes in terms of productivity, efficiency, and safety and security for both people and assets within various spaces.
3 Key Design Principles for Gen AI in CX
Gen AI is set to transform customer experiences. How can you set the right strategy to make your Gen AI deployment a success?
AI Is Transforming Network Operations: Here’s How You Can Get Ahead of the Curve
AI and ML stand to create efficiencies for all industries – and especially telecoms. Discover how these technologies can enable network efficiencies, transform processes, and unlock sustainable growth.
New AI-Driven Language Translation Tool Lets Spotify Grow Its Service Capabilities and Customer Engagement
Sutherland CX experts build & deploy a real-time language translation pilot program that allows streaming leader Spotify to expand its consumer service capabilities in new and existing markets, all while improving service levels during peak volume intervals. Spotify is a global leader in audio streaming and media services. They serve more than 450 million monthly users in over 180 countries across a variety of support channels in more than a dozen languages.
News Platform Boosts Engagement and Revenue With Sutherland SMEs
Sutherland’s Next Generation Online Community Management services help a global news publishing house enhance their brand image, drive customer loyalty and increase overall revenue via platform advertising.
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