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Case Studies

Digitally Transforming Customer-to-Cash
Sutherland redefines end-to-end Customer to Cash operations for the world’s largest package delivery & logistics company.

Empowering a Leading Life & Annuity Insurer’s Journey to Scalability and Transformation: A Trusted Partnership of 15+ Years
Sutherland partnered with a Life & Annuities insurer to digitally transform policyholder services over a 15-year growth journey marked by multiple acquisitions

Empowering a Top 3 Small Commercial Insurer’s Journey: Powering Growth and Exceptional Customer Experience
Learn how a hyper growth small commercial insurer was able to scale, through a unique operating model solution and a set of digital accelerators, reducing the cost to serve and uplifting customer experience.

Top 3 Group Benefits Carrier Transforms their Claim Servicing Operations With the Right Mix of Technology, Group Benefits Domain Expertise, and Compassion
Leveraging our 3A Blueprint (Analyze, Automate, Augment), we carefully crafted a near-shore solution anchored by empathy, transparency, and customer satisfaction – while increasing productivity and shrinking expenses.

Transforming the Customer Experience for a Global Remittance Service
How our FinTech solutions suite redesigned and optimized our client’s processes with minimal impact, enhancing the customer experience and delivering significant cost savings.

Digital Transformation for a Global Fintech and Payments Company
How our FinTech solution suite enabled cost-effective digital transformation for a leading global FinTech, enhancing the customer experience and minimizing risk across the board.

Resilient Operating Model for a Leading FinTech and Digital Bank
How we brought resiliency to our leading FinTech client’s operations, transforming their business processes and driving efficiencies to enhance the overall customer experience.

New AI-Driven Language Translation Tool Lets Spotify Grow Its Service Capabilities and Customer Engagement
Sutherland CX experts build & deploy a real-time language translation pilot program that allows streaming leader Spotify to expand its consumer service capabilities in new and existing markets, all while improving service levels during peak volume intervals. Spotify is a global leader in audio streaming and media services. They serve more than 450 million monthly users in over 180 countries across a variety of support channels in more than a dozen languages.

12 Ways Sutherland Automation Transforms Insurance Processes for Higher ROI
The typical insurance company operational landscape is fraught with manual processes that can be eliminated, as efficiencies are gained, with intelligent automaton and AI.
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