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Case Studies

Case Study | Communications Media and Entertainment
New AI-Driven Language Translation Tool Lets Spotify Grow Its Service Capabilities and Customer Engagement
Sutherland CX experts build & deploy a real-time language translation pilot program that allows streaming leader Spotify to expand its consumer service capabilities in new and existing markets, all while improving service levels during peak volume intervals.
Spotify is a global leader in audio streaming and media services. They serve more than 450 million monthly users in over 180 countries across a variety of support channels in more than a dozen languages.

Case Study | Insurance
12 Ways Sutherland Automation Transforms Insurance Processes for Higher ROI
The typical insurance company operational landscape is fraught with manual processes that can be eliminated, as efficiencies are gained, with intelligent automaton and AI.

Case Study | Insurance
Leading Insurer Transforms CX With Sutherland
Insurance provider boosts revenue and operational efficiency while streamlining their customer experience with an integrated solution leveraging Sutherland’s Connect and Anywhere platforms.

Case Study | Insurance
Insurer Goes Direct To Consumer With Sutherland
Top property and casualty insurance provider increases written premiums by $350 million with 98% customer satisfaction with a Sutherland digital transformation solution.

Case Study | Technology
Tech Provider Boosts Customer Success Capabilities While Cutting Churn
See how Sutherland helped a multinational technology company ramp up a successful customer success platform, cut costs, and churn rate.

Case Study | Travel Transportation Hospitality and Logistics
Global Courier Boosts Payment and Collection Efficiency With RPA
View our case study on how Sutherland helped Global Courier automate to improve debt recovery, cut costs, and increase customer satisfaction.

Case Study | Banking and Financial Services
OneTrust "Locks In" a Sutherland Automation Solution
See how a major mortgage lender is processing 2,000 transactions monthly while cutting 160 personnel hours off its rate lock process leveraging Sutherland automation technology.

Case Study | Technology
Sutherland Robility™ Bots Change the Operations Game for Avaya
Global technology provider undergoes digital transformation leveraging bot technology for optimal balance between automation and human interaction.

Case Study | Communications Media and Entertainment
Streaming Platform Boosts Customer Experience Scores with SmartLeap™ HelpTree
Learn the various ways that Sutherland boosted customer service scores of a streaming platform with SmartLeap™ HelpTree, an augmented knowledge intelligence platform.
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