83 Insights Under
Resilient Operating Model for a Leading FinTech and Digital Bank
How we brought resiliency to our leading FinTech client’s operations, transforming their business processes and driving efficiencies to enhance the overall customer experience.
New AI-Driven Language Translation Tool Lets Spotify Grow Its Service Capabilities and Customer Engagement
Sutherland CX experts build & deploy a real-time language translation pilot program that allows streaming leader Spotify to expand its consumer service capabilities in new and existing markets, all while improving service levels during peak volume intervals. Spotify is a global leader in audio streaming and media services. They serve more than 450 million monthly users in over 180 countries across a variety of support channels in more than a dozen languages.
12 Ways Sutherland Automation Transforms Insurance Processes for Higher ROI
The typical insurance company operational landscape is fraught with manual processes that can be eliminated, as efficiencies are gained, with intelligent automaton and AI.
News Platform Boosts Engagement and Revenue With Sutherland SMEs
Sutherland’s Next Generation Online Community Management services help a global news publishing house enhance their brand image, drive customer loyalty and increase overall revenue via platform advertising.
Sutherland Robility™ Increases Efficiencies for Leading Lending Platform
Sutherland helps leading lending platform increase efficiency with Sutherland Robility™ bots.
Leading Insurer Transforms CX With Sutherland
Insurance provider boosts revenue and operational efficiency while streamlining their customer experience with an integrated solution leveraging Sutherland’s Connect and Anywhere platforms.
Insurer Goes Direct To Consumer With Sutherland
Top property and casualty insurance provider increases written premiums by $350 million with 98% customer satisfaction with a Sutherland digital transformation solution.
Tech Provider Boosts Customer Success Capabilities While Cutting Churn
See how Sutherland helped a multinational technology company ramp up a successful customer success platform, cut costs, and churn rate.
Global Courier Boosts Payment and Collection Efficiency With RPA
View our case study on how Sutherland helped Global Courier automate to improve debt recovery, cut costs, and increase customer satisfaction.