Sutherland redefines end-to-end Customer to Cash operations for the world’s largest package delivery & logistics company.

Sutherland partnered with a Life & Annuities insurer to digitally transform policyholder services over a 15-year growth journey marked by multiple acquisitions

Learn how a hyper growth small commercial insurer was able to scale, through a unique operating model solution and a set of digital accelerators, reducing the cost to serve and uplifting customer experience.

Leveraging our 3A Blueprint (Analyze, Automate, Augment), we carefully crafted a near-shore solution anchored by empathy, transparency, and customer satisfaction – while increasing productivity and shrinking expenses.

How our FinTech solutions suite redesigned and optimized our client’s processes with minimal impact, enhancing the customer experience and delivering significant cost savings.

How our FinTech solution suite enabled cost-effective digital transformation for a leading global FinTech, enhancing the customer experience and minimizing risk across the board.

How we brought resiliency to our leading FinTech client’s operations, transforming their business processes and driving efficiencies to enhance the overall customer experience.

Sutherland CX experts build & deploy a real-time language translation pilot program that allows streaming leader Spotify to expand its consumer service capabilities in new and existing markets, all while improving service levels during peak volume intervals. Spotify is a global leader in audio streaming and media services. They serve more than 450 million monthly users in over 180 countries across a variety of support channels in more than a dozen languages.

The typical insurance company operational landscape is fraught with manual processes that can be eliminated, as efficiencies are gained, with intelligent automaton and AI.