Sutherland CX experts build & deploy a real-time language translation pilot program that allows streaming leader Spotify to expand its consumer service capabilities in new and existing markets, all while improving service levels during peak volume intervals.

Spotify is a global leader in audio streaming and media services. They serve more than 450 million monthly users in over 180 countries across a variety of support channels in more than a dozen languages.

The typical insurance company operational landscape is fraught with manual processes that can be eliminated, as efficiencies are gained, with intelligent automaton and AI.

Insurance provider boosts revenue and operational efficiency while streamlining their customer experience with an integrated solution leveraging Sutherland’s Connect and Anywhere platforms.

Top property and casualty insurance provider increases written premiums by $350 million with 98% customer satisfaction with a Sutherland digital transformation solution.

See how Sutherland helped a multinational technology company ramp up a successful customer success platform, cut costs, and churn rate.

View our case study on how Sutherland helped Global Courier automate to improve debt recovery, cut costs, and increase customer satisfaction.

See how a major mortgage lender is processing 2,000 transactions monthly while cutting 160 personnel hours off its rate lock process leveraging Sutherland automation technology.

Global technology provider undergoes digital transformation leveraging bot technology for optimal balance between automation and human interaction.

Learn the various ways that Sutherland boosted customer service scores of a streaming platform with SmartLeap™ HelpTree, an augmented knowledge intelligence platform.