Our Design services provide the methods, skillsets, tools and culture to enable a people-centric approach to digital transformation. Whether it’s solving pain points in the customer journey, improving digital channels, or identifying opportunities for new services—Sutherland’s Design services dive deep to provide a strong customer-centric foundation to improve business processes.
Consulting & Research
Sutherland Telecom sector consulting practice enables us to engage with clients early on in their business process transformation journey to get deeper insight into what drives their organization, employees and customers. Our consultants can better understand and validate needs and pain points while working closely with technology practitioners across our organization to shape the solutions that will meet our customers' needs today and tomorrow.
Sutherland’s research services help clients know what’s really going on with their customers. And we use that deep customer and interaction insight to drive business and performance impact. Using a wide range of research methods—from call shadowing, interviews and first-hand observations—we gain valuable customer intelligence and competition benchmarking so you can know what’s really going on with your customers.
Analytics & AI
With our deep set of analytics offerings and sophisticated AI capabilities, we’re able to produce faster actionable insights, greater cost savings, and smarter services to help meet a range of business objectives for our customers. From campaign management, sales analytics, and social media monitoring to behavioral analysis, predictive churn, and text mining— The Sutherland Analytics Platform, can help customers drive business development and performance impact.
Sutherland’s Platform Services are designed to help clients increase customer satisfaction and loyalty while driving down Total Cost of Ownership. A leader in the field of Platforms and Intelligent Automation, we automate operational efficiency from front- and back-office functions, effectively evolving customers to a cohesive “One Office” environment. We accomplish this through combining digital assistants, NLP, and voice recognition technologies to automate customer interactions on the front end with RPA (Robotic Process Automation) platform for completing transactions with customer legacy applications on the back end.