Exceptionally Engineered Experiences Delivered Through Digital Transformation
Deploying intelligent customer engagement strategies for Communications, Media and Entertainment companies.
Intelligent Experiences Accelerating Growth
Disruption has accelerated the transformation and evolution of the Communications, Media and Entertainment industries (CME), driven by technical innovation and mainstream consumer adoption.
From communications, to streaming media and home automation, consumers have never had so much choice. As a result, customer engagement has never been more important. In this highly competitive environment, Customer Experience is critical to building and maintaining leadership advantage.
Sutherland partners with you to deliver intelligent experiences for customers and employees, by deploying innovation at the intersection of business and technology. We accelerate your growth by building integrated cloud-based solutions leveraging intelligent automation, process engineering and applied AI. We are a global products and platforms powerhouse inside a trusted digital transformation company.
2,200
Ramped Up in 14 Months
22%
Reduced Calls Per Customer Per Annum
30%
Improvement in Accounts Receivables Issues
43%
Increased NPS
Related Insights
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The 3 Big Factors Of Social Media Content Moderation
What does it take for effective social media content moderation that covers billions of users? Here are three big factors to consider.
5 Ways To Get Successful At Customer Success
As switching SaaS providers continues to get easier, the goal of reducing churn and improving retention can be a challenge. To help, the primary goal of Customer Success (CS) is to ensure subscription customers achieve their desired outcomes while having an exceptional experience doing so. These five essential elements can help you become more successful at reducing churn, increasing retention, and improving Customer Success.