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Creating Memorable Experiences for Content-Hungry Customers

Every customer interaction with your brand is an opportunity to differentiate and gain consumer confidence—or lose it. From social media monitoring to order management automation, Sutherland’s services are designed to strengthen customer relationships and help your company gain market share.

From the growth of smart phone usage and the explosion of video to the soaring consumption of content—insatiable customer demand has created a crowded and competitive marketplace. Customer experience is the key differentiator  in operational excellence that determines the market winners and losers in the media and communications industry.

Our customer-centric approach allows us to take care of your customers like our own, delivering the best experience at every touch point.

Digital Services

Digital Services

Design
Our Design services provide the methods, skillsets, tools and culture to enable a people-centric approach to digital transformation. Whether it’s solving pain points in the customer journey, improving digital channels, or identifying opportunities for new services—Sutherland’s Design services dive deep to provide a strong customer-centric foundation to improve business processes.

Consulting & Research
Sutherland Telecom sector consulting practice enables us to engage with clients early on in their business process transformation journey to get deeper insight into what drives their organization, employees and customers. Our consultants can better understand and validate needs and pain points while working closely with technology practitioners across our organization to shape the solutions that will meet our customers' needs today and tomorrow.

Sutherland’s research services help clients know what’s really going on with their customers. And we use that deep customer and interaction insight to drive business and performance impact. Using a wide range of research methods—from call shadowing, interviews and first-hand observations—we gain valuable customer intelligence and competition benchmarking so you can know what’s really going on with your customers.

Analytics & AI
With our deep set of analytics offerings and sophisticated AI capabilities, we’re able to produce faster actionable insights, greater cost savings, and smarter services to help meet a range of business objectives for our customers. From campaign management, sales analytics, and social media monitoring to behavioral analysis, predictive churn, and text mining— The Sutherland Analytics Platform, can help customers drive business development and performance impact.

Platforms
Sutherland’s Platform Services are designed to help clients increase customer satisfaction and loyalty while driving down Total Cost of Ownership. A leader in the field of Platforms and Intelligent Automation, we automate operational efficiency from front- and back-office functions, effectively evolving customers to a cohesive “One Office” environment. We accomplish this through combining digital assistants, NLP, and voice recognition technologies to automate customer interactions on the front end with RPA (Robotic Process Automation) platform for completing transactions with customer legacy applications on the back end.

Customer Engagement Services

Customer Engagement Services

Premium Tech Support
Customers rely on Sutherland Premium Tech Support services because it’s more than just exceptional premium support with an experienced team. With our proprietary SmartLeap platform, we overlay that expert support with innovative ways to help our customers generate new revenue, create stickiness, and increase overall customer satisfaction through innovative value-added offerings and bundles.

Business Transformation Services

Business Transformation Services

Order Management
With Time to Market and Cost to Market as major business drivers for communications, media, and entertainment providers, the Order Management function is a core operation success factor. We can automate complexities and swivel-chair activities associated with inefficient legacy Order Management processes with our innovative and cost-effective Robotic Process Automation.

Our work
in Media & Communications.

From the growth of smartphone usage and the explosion of video to the soaring consumption of content—insatiable customer demand has created a crowded and competitive marketplace. Customer experience is the key differentiator that determines the market winners and losers in the media and communications industry.

Our customer-centric approach allows us to take care of your customers like our own, delivering the best experience at every touch point.

Differentiate Your Brand with Exceptional Experiences.

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