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5 Steps to Better Dispute Management in Financial Services
Every dispute is a source of customer friction. There’s been a significant rise in the volume of disputes across financial services with the growth of digital transactions. Disputes cost financial institutions a lot of money. While the customer churn due to a dispute impacts the topline, the related processing and new customer acquisition costs impact the bottom line. Here are five things banks and financial institutions can do to improve the dispute management process.
True Omnichannel Customer Experience Is Table Stakes Today
An overwhelming majority of today’s consumers rate customer experience as more important to their product preference and purchase decision versus price. Omnichannel customer experience has become the bedrock of successful customer experience strategies. Today, 9 out of 10 customers desire an omnichannel experience.
Why Employee Happiness Is Critical to a Successful Remote Workforce
As organizations embrace remote work as the new norm, employee happiness must remain a top priority. Learn how to foster an engaged, successful workforce.
How Machines Can Help Your Human Employees Work More Productively From Home
As businesses support their remote workforces, leaders are exploring how to better use technology to provide higher-value work for their employees.