Digital Transformation for the Evolving Mortgage Services Landscape

Take advantage of Sutherland's digital solutions and make mortgage processing intelligent and agile.

Sutherland Mortgage Services

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“Sutherland demonstrated exceptional depth and achievement in customer management.”
- US-based mortgage company

Today's mortgage industry faces volatility, sharp volume swings, and increased regulatory scrutiny. Like other customer-focused industries, mortgage service providers are looking for ways to better control costs, reduce capital expenditures, and improve service levels and operational efficiency.

We work with lenders to transform their mortgage operations by introducing smarter mortgage processing—from mortgage origination to the underwriting process, to servicing—by driving innovation through design thinking, digital solutions, and analytics. Our robust business process means our mortgage compliance department can also keep your staff current on the ever-shifting regulatory and licensing environment.

Our Mortgage Services Focus On

Customer Experience Transformation

Business Process Transformation

Digital Transformation

Cost of origination processing




Loan Originated


Loan Underwritten


Loan Serviced

Mortgage Services

Sutherland is licensed in all 52 jurisdictions (including DC and PR) to offer Origination, Processing Underwriting, Mortgage Servicing and Mortgage Collections support. Sutherland’s Nexus of Supervision provides the compliant oversight of our employees. Licensed branches both onshore and offshore (Philippines, India and Mexico)

Partner with Sutherland to provide end to end fulfilment of their originations, quality control and compliance - all at a reduced cost:

  1. Loan Setup
  2. Processing
  3. Underwriting
  4. Title
  5. Appraisal
  6. Closing
  7. Funding & Post Closing
  8. QC & Audits
  9. Customer Service
Partner with Sutherland for customer service, loan management and compliance solutions that involve both digital and process driven engineering. Our component and end-to-end servicing solutions can be customized to meet a client’s requirements.

  1. Acquisition Support
  2. Loan Administration
  3. Escrow Administration
  4. Cash & Payments
  5. Default Servicing
  6. Customer Service
  7. Collections
Partner with Sutherland for Third Party Reviews, title solutions and quality control. Sutherland is TPR approved by Fitch Ratings & Morningstar DBRS. We are a One-stop shop for TPR/due diligence, title and surveillance for both RMBS and MBS and MSR transactions.

  1. Due Diligence & Third Party Review
  2. QC and Audits
  3. Title
  4. Valuation & Appraisal

Find Out How Our Mortgage Solutions Can Help

Case Study

TMS Empowers Customers Through Sutherland's Conversational AI Chatbot

Our Results


In monthly cost to serve

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