Digital Transformation for the Evolving Mortgage Services Landscape

Take advantage of Sutherland's digital solutions and make mortgage processing intelligent and agile.

“Sutherland demonstrated exceptional depth and achievement in customer management.”
- US-based mortgage company

Today's mortgage industry faces volatility, sharp volume swings, and increased regulatory scrutiny. Like other customer-focused industries, mortgage service providers are looking for ways to better control costs, reduce capital expenditures, and improve service levels and operational efficiency.

We work with lenders to transform their mortgage operations by introducing smarter mortgage processing—from mortgage origination to the underwriting process, to servicing—by driving innovation through design thinking, digital solutions, and analytics. Our robust business process means our mortgage compliance department can also keep your staff current on the ever-shifting regulatory and licensing environment.

Our Mortgage Services Focus On

Customer Experience Transformation

Business Process Transformation

Digital Transformation

Cost of origination processing

1%

Reduction

Mortgage origination

$1B

supported annually

Customer satisfaction

1%

Increase

Case Study US-based Mortgage Company

Process Transformation Increases Revenue

Our Results

50%

cost reduction of the loan origination process

Find Out How

Case Study Top US Auto Insurance Company

Business Process - Property Preservation

Our Results

3%

call abandonment rate

Find Our How

Case Study Guardian Group pre-paid cards

Digital Transformation Full Service Mortgage Lender

Our Results

20

improvements will be implemented in the customer experience

Find Out How

Find Out How Our Mortgage Solutions Can Help

Are You Ready to Get Started?