Digital Transformation for the Evolving Mortgage Services Landscape

Take advantage of Sutherland's digital solutions and make mortgage processing intelligent and agile.

Sutherland Mortgage Services

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“Sutherland demonstrated exceptional depth and achievement in customer management.”
- US-based mortgage company

Today's mortgage industry faces volatility, sharp volume swings, and increased regulatory scrutiny. Like other customer-focused industries, mortgage service providers are looking for ways to better control costs, reduce capital expenditures, and improve service levels and operational efficiency.

We work with lenders to transform their mortgage operations by introducing smarter mortgage processing—from mortgage origination to the underwriting process, to servicing—by driving innovation through design thinking, digital solutions, and analytics. Our robust business process means our mortgage compliance department can also keep your staff current on the ever-shifting regulatory and licensing environment.

Our Mortgage Services Focus On

Customer Experience Transformation

Business Process Transformation

Digital Transformation

Cost of origination processing



Mortgage origination


supported annually

Customer satisfaction



Mortgage Services

Digital solutions for servicing, including customer liaison for credit, borrower enquiries, and collections.

Digital mortgage services and solution for end-to-end fulfilment including quality loan review, mortgage processing, junior underwriting, full underwriting, pre-purchase review and closing.

Find Out How Our Mortgage Solutions Can Help

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Business Process - Property Preservation

Our Results


call abandonment rate

Find Our How

Case Study Guardian Group pre-paid cards

Digital Transformation Full Service Mortgage Lender

Our Results


improvements will be implemented in the customer experience

Find Out How