Commitment to Fair Labor Practices & Human Rights
Sutherland demonstrates our respect for human rights and fair labor practices by creating an environment of respect and compassion. Our global operational centers adhere to the national and local laws of the locations where we operate. We are committed to being an equal opportunity employer and will not engage in or tolerate unlawful workplace conduct, discrimination, intimidation, or harassment.
Child Labor Avoidance
Sutherland adamantly supports U.S. Child Labor Laws and strictly adheres to them at all of our locations across the globe in addition to any local laws that may be applicable.
Freedom of Association
Sutherland believes that open communication and direct engagement between workers and management is the most effective way to resolve workplace issues. As such, workers are able to communicate openly with management regarding working conditions without fear of reprisal, intimidation or harassment. Sutherland respects the rights of workers to associate freely in accordance with local laws.
Freely Chosen Employment
Forced, bonded or indentured labor or involuntary prison labor is not used. All employment is voluntary and workers are free to leave upon reasonable notice without unlawful penalty.
Sutherland ensures that employee handbooks clearly convey the conditions of employment in a language understood by the worker. Each worker is provided with a copy of their employment contract or terms of their employment, which reflect current and applicable labor laws and regulations.
Disciplinary and grievance policies and procedures are clearly defined, communicated to workers and accessible to all employees. Sutherland is committed to ensuring that the workplace is a harassment and intimidation free zone and monitors its supervisors on the treatment of its workers.
Independent Grievance Process
Sutherland ensures their employees have access to an independent grievance process.
Sutherland does not discriminate against any employee based on their ideological views, race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by law. In addition workers or potential workers are not subjected to medical tests that could be used in a discriminatory way unless there is a clear risk of health to other workers arising out of such workers performance of their work.
Training workers on their rights
Sutherland provides training on employee rights and responsibilities. These cover requirements identified in Sutherland’s Code of Conduct, as well as other international human rights standards. This training may be incorporated into existing employee training materials.
Wages and Benefits
Compensation paid to workers complies with all applicable wage laws, including those relating to minimum wages, overtime hours and legally mandated benefits. If required by local law, workers that perform overtime work shall be compensated for overtime at pay rates greater than regular hourly rates.
Deductions from wages not provided for by national law or local law are not permitted without the express, written permission of the worker concerned.
Sutherland ensures that its non-exempt workforce is not subjected to excessive working hours, both daily and weekly in the aggregate. All overtime work is voluntary and workers are not penalized for refusing overtime work.