Revolutionize Your Enterprise Service Desk Operations

Take control of IT disorder. Transform your business by leveraging Sutherland Service Desk solutions powered by ServiceNow.

Time to Onboard

Solution accelerators reduce deployment times by up to 70%

Ease of Upgrades

Controlled customization ensures smooth upgrades in-line with ServiceNow releases

Added Value

Constant value creation through intelligent automation

Total Cost of Ownership

Maximize automation, speed and penetration through continuous R&D

“ServiceNow enables workflows across your business, across departments, systems and processes. With the Now Platform work flows naturally, the way it’s supposed to. And when work flows naturally, great experiences follow”

Ready to Elevate Your Service Desk and ITSM Experience?

Next Generation
Service Desk

When you combine the power of the Now Platform, with Sutherland’s 30+ years of delivering Service Desk Operations, we offer a value proposition few can match.

Sutherland's Service Desk Solution with the power of Now Platform transforms and enriches your IT support for users by providing a digitised and consumer-like experience. Our tailored implementations are designed to meet your short and long-term needs. By combining our expertise with the Now Platform, you can modernize your IT practices, automate workflows and achieve a more compelling support experience.

Make Work, Work Better

ServiceNow's cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity.

Sutherland and ServiceNow first began working together when Sutherland selected the Now Platform for enterprise transformation. Following this successful partnership, Sutherland is today proud to be Premier Partner encompassing with Service, Technology and Managed Service Provider (MSP) program.

Get Up and Running,

Our quick-start program uses proven ITIL preferred practices to implement standard ServiceNow capabilities in weeks rather than months.

We "supercharge" these solutions with a host of digital platforms and technology to elevate your service desk and FISM experience. From cutting edge virtual agent solutions to best in class knowledge management and AlOps, platforms, we ensure that you have the tools to succeed.

Ready to Elevate Your Service Desk and ITSM Experience?

Sutherland ServiceNow Tools

Sutherland JOE

Joint Omnichannel Engagement is a virtual agent developed to interact with ServiceNow and other internal applications

Sutherland ASSIST

IT task automation platform that helps users unlock their account or reset their password without human intervention

Sutherland intella

Make smarter decisions with real-time analytics across the entire IT value chain