The key to mortgage servicing success in any economy is to know your customer. Closely tracking borrowers’ tendencies and evolving needs is especially important in a down market. A winning formula involves:
Harnessing data analytics to anticipate, understand, and positively steer borrower behavior
Keeping abreast with borrowers via hyperconnectivity
Augmenting customer service with next-gen AI for superb CX, better borrower intel, and greater efficiency
Automating borrower data collection to minimize errors, reduce OpEx, and improve regulatory compliance
Download the whitepaper to discover how these digital strategies will help you service loans with speed, ease, and accuracy, optimizing your portfolio retention in even the toughest economy.