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Customer Interaction Services
5 Ways Brands Can Be More Human in a Virtual World
The customer journey is increasingly consolidated on digital channels. That means modern brands must learn to be more human in their customer interactions mediated through screen, keyboard, headset, or chatbot.
Sutherland Carebot: Enabling HR Help Desks and Customer Care Teams Amid COVID-19
Enabling HR Help Desks and Customer Care Teams Amid COVID-19
Apple and Qualcomm Sign a Truce for 5G
Apple settles a two-year legal dispute over Qualcomm's licensing fees and patents, firing up the race to 5G. Read full article.
3 Ways Augmented Reality Can Bring Your Customer Experience to Life
Augmented reality (AR) is giving companies the power to create compulsory customer experiences by manipulating a person’s view of reality with computer-generated images.
How Chatbots Are Empowering the B2Me Movement
Chatbots are being increasingly used as a way to convert website visitors into actual paying customers.
Why Retailers Should Be Riffing on RFID
RFID operates by using electromagnetic fields and radio waves to automatically identify and track digital data that’s encoded in tags or smart labels attached to objects.
Sutherland and Google Cloud Help You Rapidly Respond to Changing Market Conditions
Google Cloud and Sutherland help you rapidly respond to evolving market needs, elevate your customer experience, and create new value, so you can become a leader in your market by helping your customers succeed.
Sutherland Named Managed Service Provider (MSP) for Google Cloud Platform
Sutherland was named a managed service provider for the Google Cloud Platform (GCP.) Read more about the partnership here.
Voice in the Enterprise Lending Welcome Helping Hand to Employees
When it comes to how employees get work done in the enterprise, voice tech is taking siege and changing the way we do even the most basic of tasks.